
Jacob Lazo
Fleet/Pre-Owned Service Advisor
Classic Chevrolet
1101 William D Tate Ave
Grapevine, TX 76051
14 Reviews
Write a Review14 Reviews of Jacob Lazo
March 10, 2025
The car buying experience at Classic Pre-Owned is, in my experience, positive and on par with other dealerships, however, woe to the luckless customer who later needs service/repair on the vehicle they have experience, positive and on par with other dealerships, however, woe to the luckless customer who later needs service/repair on the vehicle they have purchased from Classic. The company's service department is the most blatantly dishonest and predatory entity I've dealt with in my half-century of buying vehicles. In addition to charging exponentially higher repair fees than other shops, they will fabricate problems with your vehicle that aren't (and I have irrefutable physical evidence of this). And even when you catch them in multiple lies and present irrefutable evidence, they dance around the issue and continue to defend the lie. My advice to anyone considering having their vehicle serviced/repaired at Classic Pre-Owned Service is to first research the repair, check average prices across the web, and save a HUGE amount of time, money, and heartache. More
Other Employees Tagged: Adam Kimber, James Dutton , Angel Gutierrez
June 24, 2023
Jacob has been our service representative for several years. This is our third Chevrolet bought at Classic over the years. He is always attentive and gets me in and out of the service department with mi years. This is our third Chevrolet bought at Classic over the years. He is always attentive and gets me in and out of the service department with minimal wait. Always a pleasant experience in the waiting area. Highly recommend Jacob and the pre-owned service department as a while. More
June 23, 2023
There's professional and fast service, very polite, friendly, 👍 and working around with customers convenient time. friendly, 👍 and working around with customers convenient time. More
Other Employees Tagged: Marca Vandergriff, Marge Adcock, Oscar Perez, Whitney Thedford
June 15, 2023
Quick experience, in and out in no time. Great finance dept. Overall great experience. Thanks Great finance dept. Overall great experience. Thanks More
Other Employees Tagged: Chrissy Medford
June 13, 2023
Had warning lights and faults show up with 800 miles on odometer service center response “codes are intermittent drive it take notes of codes” now I’m stuck in June with a 70K truck who’s A/C doesn’t work odometer service center response “codes are intermittent drive it take notes of codes” now I’m stuck in June with a 70K truck who’s A/C doesn’t work will choose different dealership in future drive over an hour to deal with classic now I’m stuck with a lemon have not even made a single payment on. More
Other Employees Tagged: Adam Kimber, Alan Garza, Cody Kaufmann, Hector Lara, Kim Marshall, Marca Vandergriff, Oscar Perez, Vaughn Huaman, Whitney Thedford
June 09, 2023
My experience with service on my automobiles at Classic in Grapevine has been top notch. Jacob has been an awesome advisor to work with and I highly recommend the service team at this location. in Grapevine has been top notch. Jacob has been an awesome advisor to work with and I highly recommend the service team at this location. More
Other Employees Tagged: James Dutton
May 29, 2023
Was not greeted frequently m a service rep when I arrived. No one else waiting . 2 people sitting in the office. My rep was not available or in the area for approximately 10 minutes. arrived. No one else waiting . 2 people sitting in the office. My rep was not available or in the area for approximately 10 minutes. More
May 28, 2023
Steve took care of the oil change and I decided to get (4) new tires so they would be under warranty for my trip to Colorado! (4) new tires so they would be under warranty for my trip to Colorado! More
Other Employees Tagged: Adam Kimber, Oscar Perez, Steve Buchholz, Whitney Thedford