Jacob Harris

I took our 2025 Forester in for its first 6K service including an oil change. The car was returned cleaned and washed,,, nice touch. The next day I went to pull a baseline oil sample from the engine for including an oil change. The car was returned cleaned and washed,,, nice touch. The next day I went to pull a baseline oil sample from the engine for testing via the dip stick and was surprised to see the oil level was another 3/4 + of an inch above the full line. I proceeded to pull another 30oz of excess oil out of the engine before it returned to the correct high level, it had been overfill by almost a quart. This a great way to damage an engine when the oil starts to foam. However this happened it is an unacceptable problem usually brought on by rushed or an inattentive tech. I should note the oil was also quite a bit darker than expected for a full synthetic meaning they might have drained the oil stone cold and in a rush didn’t allow full draining thus the oil and solid residue did not get cleared. The oil analysis by Blackstone will perhaps reveal something. I guess folks driving Foresters are not expected to be motor heads. On the side, there seemed to be confusion by the service writer if I would be paying for the service, so much for the free required maintenance offered with a new car purchase at this dealership. It seemed you need to ask for it. I know this service center was great at one time, they serviced my WRX for years, this might have been a one-off bad day,, so just double check the work. More

by HOMEWARD5 Verified Customer Verified Customer

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They took care of my new forester ,added a ceramic coding to protect the paint. Overall it looks great to protect the paint. Overall it looks great More

by RAFAEL.MARTINEZCRUZ Verified Customer Verified Customer

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Lakeland Subaru dealership was clean and quite and everyone was very pleasant and helpful. Would recommened them to anyone who wants to find a nice new or used car. Thank You Joyce Maines everyone was very pleasant and helpful. Would recommened them to anyone who wants to find a nice new or used car. Thank You Joyce Maines More

by JEMAINES Verified Customer Verified Customer

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I appreciate that Jacob listened to my concerns and found exactly what I was looking for. Didn't feel like a high pressure sales pitch. Felt more like service. exactly what I was looking for. Didn't feel like a high pressure sales pitch. Felt more like service. More

by EKBW Verified Customer Verified Customer

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They just sold me my third company car. I am moving all my vehicles to this dealership because of their service level. They have been extremely helpful in assisting with my purchase decisio I am moving all my vehicles to this dealership because of their service level. They have been extremely helpful in assisting with my purchase decisions, and I look forward to the service center they offer. More

by SCOTT.HEADLEY Verified Customer Verified Customer

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Was an awesome experience that Keith and Jess helped keep it as simple as buying a car can possibly be it as simple as buying a car can possibly be More

by B3BAYLESS Verified Customer Verified Customer

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