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345 Reviews of Jacob Grimm
December 28, 2025
Had a no start condition while visiting family, and greatly appreciate the very quick fix and squeezing me in before we headed home. Diagnostic was completed quickly and the car was fixed before the en greatly appreciate the very quick fix and squeezing me in before we headed home. Diagnostic was completed quickly and the car was fixed before the end of the day on a Saturday. More
by twlt17
Verified CustomerOther Employees Tagged: Jacob Grimm
December 26, 2025
The service department has always been very courteous and communicative with us about our vehicle repairs. Recently we were in a time crunch to get our vehicle repaired before a trip. Kurt scheduled our re communicative with us about our vehicle repairs. Recently we were in a time crunch to get our vehicle repaired before a trip. Kurt scheduled our repairs- Jacob communicated details. Very satisfied!! More
by laurelh889
Other Employees Tagged: Curtis Leighty
December 26, 2025
Will never return. Customer service is lacking. Car wasn't fixed after paying $1300. Was told it would be 2 more weeks until they could look at it again. Communication Customer service is lacking. Car wasn't fixed after paying $1300. Was told it would be 2 more weeks until they could look at it again. Communication was minimal. I had to keep reaching out. More
by ckillinger2
December 18, 2025
I purchased my tires from White’s Ford, despite multiple service visits for oil changes another services I was never offered or received a tire rotation. Despite their service department working on my tires service visits for oil changes another services I was never offered or received a tire rotation. Despite their service department working on my tires 3 separate times for corrosion and losing air. During one service I was told the technician showed up late and he was hung over so they were running late, later in that visit I was told the same technician could not figure out how to fix my glove box so I would need to come back. Another visit I waiting 3 over hours for an oil change for which I had an appointment. Most recently I had them look at my tires as several people pointed out they were bald on the front outside. While there I was spoken to condescendingly by the owner’s son and told I had 50% life left, ignoring my questions about the front tires that were bald. I pointed out that I was never offered a tire rotation which was why they wore unevenly, I was told he didn’t know why I wasn’t offered a tire rotation (which was complimentary since I purchased the tires there). The tires were 2 years old with under 22,000 miles. I went somewhere else to purchase new tires, while there the 4th stem had to be fix for corrosion. I was loyal to White’s, since they had treated me well for many years, driving 25 minutes each way for oil changes and service. Sadly, their service had plummeted and this last situation “was the straw that broke the camels back”. I will not go back. Customer service and integrity are no longer a part of their service. More
by REBECCABYRNE
Other Employees Tagged: On my last appointment the service manager had Jacob speak to me after my appointment
December 16, 2025
It's not the dealership. It's the manufacturing and design. It's equipment failure. It's the manufacturing and design. It's equipment failure. More
by JGEISER62
Other Employees Tagged: Corey Gibson, Curtis Leighty, Justin Plant, Doug Harsh, Dave Schnelder, Greg Franks
