Jacob Gilleland

I’m writing this review after an incredibly frustrating and disappointing experience with Jim Ellis Cadillac of Atlanta. I expected a professional, straightforward transaction, but instead, I’ve been met w and disappointing experience with Jim Ellis Cadillac of Atlanta. I expected a professional, straightforward transaction, but instead, I’ve been met with evasive behavior and unresolved issues for months. Full Payment Made, No Vehicle Delivered On August 14, 2024, I provided full payment for a 2023 Lamborghini Urus (VIN: ZPBUB3ZL0PLA27551) through a Certified Funds Note, compliant with all legal requirements under the Uniform Commercial Code (UCC). Despite this, Jim Ellis Cadillac has failed to deliver the vehicle and has provided no valid reason for withholding it. Customer Service Failure Multiple attempts to resolve this amicably have been ignored. I’ve sent formal notices and requests for written explanations via certified mail, and while they received these notices, they simply haven’t responded. This lack of communication and accountability is unacceptable for any business, let alone one dealing in high-value transactions. Breach of Trust and Legal Obligations Even more concerning is the fact that the vehicle is still listed for sale on their website, despite my full payment being tendered months ago. This indicates a serious breach of contract and possibly conversion of property. It’s troubling that Jim Ellis Cadillac would engage in such behavior, leaving a paying customer without any resolution for nearly three months. Conclusion: I would strongly advise potential customers to reconsider doing business with this dealership. They have displayed an alarming disregard for legal obligations, customer satisfaction, and basic professionalism. I will be pursuing legal action to resolve this matter, and I hope others are spared from similar treatment. Avoid Jim Ellis Cadillac unless you're willing to risk delays, poor service, and serious legal issues. More

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Very unhappy with the transaction here. I haven't bought a car in 9 years, and this situation made me not want to do it for another 9 years or longer. Communication and expectations wer I haven't bought a car in 9 years, and this situation made me not want to do it for another 9 years or longer. Communication and expectations were terrible throughout the whole process. Joseph provided very few updates to me without me constantly asking him for the next steps over the course of a few weeks to buy the car. Once they got my money, the communication was worse than before that. 1 - When the car was being shipped, I was told the car was on the way one afternoon, it didn't show up until the next day, I randomly got a call they were 30 minutes from my home, had to leave work urgently to be home to receive it. Could this not be more coordinated or communicated? 2 - The temp tag didn't come with the car, had to be overnighted. Received the car and couldn't drive it at all. Why wouldn't this be checked before it was shipped out? 3 - Was told on 6/7 that the title was filed and would be 10-14 days. I provided Joseph the insurance info on 6/6 via text. Joseph advised me the car was titled on 6/21. Found out on 6/24 it hasn't been titled yet, he "still needs insurance info", which I provided him on 6/6. Which is it? Why can't you take a few minutes to check and be sure to not mislead customers and give wrong information? 4 - I tried to call the GM, so I would have someone to discuss my concerns and issues with, because the sales manager Jacob was also not very responsive unless it had to do with receiving money. The guy never called me back. I understand he's likely a very busy person, but i left a voicemail with my situation name and number, clearly no one listens to voicemails and if they do, they don't care about customers, because i never received a call back. Again, this was after they got my money, and I live out of state. Will not be back and will not advise anyone to go here. Poor communication and poor way to treat a customer. I would be fired from my job if I gave the service to a customer that I received on this transaction. More

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