Jacob Freeman

I'd avoid this dealership at all costs. They were not completely honest or forthright about the vehicle I purchased from them. Found the truck on line.... way into the deal only then did They were not completely honest or forthright about the vehicle I purchased from them. Found the truck on line.... way into the deal only then did they disclose, and after we asked about mileage were we told that this was a loaner vehicle with 600+ miles on it. We flew in from out of town to complete the transaction. With minor snags things went well and we left confident that we had done everything correctly. We had submitted our loan approval paperwork to the dealership for them to complete and send back to the lending bank. When it came time for my automatic payment to be made, I discovered that there was no loan and that the loan offer had expired because Bill Utter Ford failed to submit the loan paperwork to the lending bank. To show how on top of things that this dealership - is not - When I called them on a three-way with my bank they were not even aware that they were almost $30,000 short because the loan was not consummated nor the funds transferred. No telling how long this would have gone on if I had not initiated an inquiry. Further, because the loan had expired, I would have had to apply for a new loan at possibly a different(higher interest rate). We elected to do the right thing and pay them with a wire transfer. An additional rub with Bill Utter Ford is that they are horrible at communication. Their transparence is Also exceedingly poor. I have attempted to communicate with them and this only results impartial or what I feel is indifferent, irresponsible and unresponsiveness. They never follow up.......... As far as their propaganda on their phone recording goes, I do not see any commitment to the customer, Period!! This is still not resolved. I have no new clear title contract or any idea when I will get plates and inspection sticker from this lethargic dealership. More

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I love my new Bronco Sport. Adam was so easy to work with ! I totally recommend the Bill Utter Ford Family !!!!! Adam was so easy to work with ! I totally recommend the Bill Utter Ford Family !!!!! More

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Great buying experience from first meeting Roberto all the way through the new truck purchase department and out the door! the way through the new truck purchase department and out the door! More

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This was the best car buying experience that I have ever had. Dylan was extremely personable and kind. One of the hardest working people that I have had the privilege of meeting! You need to higher more peo had. Dylan was extremely personable and kind. One of the hardest working people that I have had the privilege of meeting! You need to higher more people like Dylan. And you should also probably pay Dylan more that you currently do so that you don’t lose him as an employee. Dylan is the best! Thank you again Bill Utter Ford! More

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Quick and easy to work with. Logan was an awesome salesperson. Everyone we worked with was great! Logan was an awesome salesperson. Everyone we worked with was great! More

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We have absolutely LOVED our experience with Bill Utter. From the Collision center who put my safety above a fat insurance check, to our wonderful salesman Cory, to our finance manager Ed.. all of the emplo From the Collision center who put my safety above a fat insurance check, to our wonderful salesman Cory, to our finance manager Ed.. all of the employees who helped, laughed with us... we feel everyone truly cares about making buying a new car the best. We are forever customers and will tell everyone we know! Thank you! We will be back this week to buy another one! More

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Awesome buying experience! I was in and out quick and my salesperson was extremely helpful with everything. salesperson was extremely helpful with everything. More

by ASOMMERS0418 Verified Customer Verified Customer

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I want to praise young Micah's commitment to get me in a vehicle that met my needs. Although he reached out to no avail to get a 2021 Ford Explorer that was out on Demo back into the dealership for my revie vehicle that met my needs. Although he reached out to no avail to get a 2021 Ford Explorer that was out on Demo back into the dealership for my review, he quickly redirected my attention to a new 2022 Ford Explorer that worked out quite nicely. Thanks, Micah. Further, while we awaited an appointment with a very pleasant financial person, he indulged my girl friend in a test drive of a mustang. Working on that future sale! The finance person, Toronto Spikes, was equally helpful. He originally directed me towards an extended warranty that probably meets most customers' needs. Once I pointed out my higher than normal mileage driving habits, he directed me towards an extended warranty that more closely matched my needs. Thanks. More

by doctordoj Verified Customer Verified Customer

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No messing around, the price was fair, no high pressure really. The Finance person tried to sneak in extra $22,000 worth of financing stuff that nobody needs ever. What I needed from the dealer it was a really. The Finance person tried to sneak in extra $22,000 worth of financing stuff that nobody needs ever. What I needed from the dealer it was a perfectly fine experience. More

by eric@ericshead.com Verified Customer Verified Customer

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I really liked the people we spoke to at Ford. They were all very nice and not too pushy. We came in knowing what we wanted and Ford deliver their end of the deal. The only thing I will say is that after we all very nice and not too pushy. We came in knowing what we wanted and Ford deliver their end of the deal. The only thing I will say is that after we got done with finance stuff, it was difficult to find someone to help us after that step. We waited around for our guy. There needs to be more of a connection after someone gets done spending money. Other than that, we are happy about everything. Thank you! More

by kaileejones Verified Customer Verified Customer

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