Jacob Dutton

I had a good overall experience with my truck purchase. Jacob and the service department were friendly and addressed most of my concerns about the truck before picking it up. The only issue to report is th Jacob and the service department were friendly and addressed most of my concerns about the truck before picking it up. The only issue to report is that during my initial test drive I noted some warping in the brakes, the service manager said it was likely due to “lot rot” and would wear off after some driving. The issue has persisted after a couple months of driving the truck. I have reached out to Jacob via email a couple times to see if Lenz would be willing to turn the rotors or address the issue for me in any way, but I have not heard back from Jacob. More

by jschemmel22 Verified Customer Verified Customer

Report | Print

The deal moved very smoothly through the system, working with the bank and lenstruck. I was very happy with how it went. with the bank and lenstruck. I was very happy with how it went. More

by warrenbrodeske Verified Customer Verified Customer

Report | Print

I appricate the great service by getting me in as i was coming thru town coming thru town More

by jim.viaene Verified Customer Verified Customer

Report | Print

I thought that Lenz truck provided Great customer service. Jacob did a fantastic job and was able to get me in and out of there fairly quickly. service. Jacob did a fantastic job and was able to get me in and out of there fairly quickly. More

by jdschlieve Verified Customer Verified Customer

Report | Print

Very easy to work with. Only concern is delay in some communications after the deal was made. Outside of that a smooth process and experience. Only concern is delay in some communications after the deal was made. Outside of that a smooth process and experience. More

by matthewjheinzen Verified Customer Verified Customer

Report | Print

I found this dealer easy to work with and with little pressure. They were pleasant and very knowledgeable about the vehicles. pressure. They were pleasant and very knowledgeable about the vehicles. More

by sgtdrill75 Verified Customer Verified Customer

Report | Print

Fasted car buying experience we've ever had. Worked the numbers for us to get the payment right where we needed it to be. We didn't even have to ask Jacob to do that, he did it all on his own to Worked the numbers for us to get the payment right where we needed it to be. We didn't even have to ask Jacob to do that, he did it all on his own to make it work for us. Great car buying experience!! Will definitely be a repeat customer when the time comes. Thank you! More

by jtmarks97 Verified Customer Verified Customer

Report | Print

They were both very efficient, polite, and friendly. They had exactly the truck I wanted, and made the process easy. They had exactly the truck I wanted, and made the process easy. More

by twowings1251 Verified Customer Verified Customer

Report | Print

Very disappointed in your service thinking about hiring a lawyer you covered up major flaws in the van I purchased. I had to have a body shop fix what you hid. You can respond to me phone number 715-415-7965 lawyer you covered up major flaws in the van I purchased. I had to have a body shop fix what you hid. You can respond to me phone number 715-415-7965 Dr. Thomas Donohue. Brad Lenz is the person I dealt with More

by thomasdonohue711 Verified Customer Verified Customer

Report | Print

I was pleased with everyone I delta with at Lenz. The only complaint I have is that I was that there was no oil change done when the inspection was completed. I left with a vehicle that was down to 1 The only complaint I have is that I was that there was no oil change done when the inspection was completed. I left with a vehicle that was down to 10% fuel life. More

by steven.g.simmons Verified Customer Verified Customer

Report | Print