Jacob Chrysler

We bought several new vehicles in the last year and service is not good.tried twice now ro get an alignment dome on our Tahoe. The first time they said there machine wouldn't finish. Then this time it service is not good.tried twice now ro get an alignment dome on our Tahoe. The first time they said there machine wouldn't finish. Then this time it was worst than when we took.it how did they not notice tge wheel was crooked. Jim Norton service has went down hill. More

Report | Print

I have an issue with the truck they can't seem to replicate. Not sure what to do. replicate. Not sure what to do. More

Report | Print

I’m writing this as I’m sitting in the dealership waiting for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe for my car…it’s now been 4 hours & 15 minutes. I called to make an OIL CHANGE appointment and was told there were a couple of recalls on my ‘21 Tahoe they’d like to clear for me. When I asked how long that would take, I was told “up to 2 hours”. So, I opted to come in & wait for it since it’s a 30 minute drive from my house. I’ve been patiently waiting & observing one of the other service persons walking out to apologize to his customers for the wait, offer them a ride, etc. Not one word from my service advisor (Jacob). So, 3 hours into the process I found my Advisor and asked how it was looking. He said “oh, let me go check”. Really? Isn’t it his job to know where we are in the process & offer updates like the other Advisor? When he came back he let me know the oil change was complete & they were working on the recalls…apparently, they are programming issues & we’re going to take another hour to one and a half hours more. At this point he offered to get me a ride. 🤨 Communication has been severely lacking. Had I known it would take this long I’d surely have made arrangements for a ride. This is ridiculous! I won’t be back to Jim Norton for service. More

Report | Print