Jaclyn Hollinger

Chase and Jackie did a WONDERFUL job. I have bought a plethora of vehicles and this was by far one of the top experiences. The store isn’t fancy but the people there provided an excellent I have bought a plethora of vehicles and this was by far one of the top experiences. The store isn’t fancy but the people there provided an excellent customer experience. There was respect and a cordial experience from beginning to the end (even though I had to come back to the dealership for paperwork, I did it with pleasure because they went above and beyond in the experience). Chase and Jackie, THANK YOU! More

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5/5 sales staff, was helpful. along with General Manager. Finance office 1/5, if you come here to buy and finance a car, DO NOT use Jackie (finance manager). Politely decline t along with General Manager. Finance office 1/5, if you come here to buy and finance a car, DO NOT use Jackie (finance manager). Politely decline to do financing with someone else or return on another day to do financing. The true nightmare starts after you buy and finance the car with the dealership (who after more research was not in fact the lowest APR) lie #1 by Jackie. you have to do the footwork, which I did on my own. Red flag, but hey we really liked the car and sales staff. Well days later check on the loan pay off, NOTHING. Ok, may take couple days. Check with bank in a week, NOTHING. Call Jackie get some run around about 20-30 day pay off. Well coincidentally the process was STARTED that day of the call (you do the math here). So 6 days later the paperwork is started. "this is how things are done, I have worked at many dealerships"-jackie Call the bank again today 11/11/2024, NOTHING! credit score impacted. Call dealership, oh yeah it was started on 10/31 we know you signed the contract on 10/25 but that's not how it works. Jackie talked down to me like I didn't understand financing. Again with "I have worked at many dealerships, no one wires money"-Jackie sends me a copy of check that is marked 11/5 (yes, 11 days after contract was signed). It's 2024 and we can wire money instantly. OTHER Dealerships do in within a couple days MAX of signing the contract. credit score dropped 30 points from perfect because of this ordeal. Dealership "sorry, that's odd". I know you sold the car, made the money and now don't care. So the old car is on the lot and currently for sale with LIEN on the car. You are telling me that the management wouldn't bust xxxxx to get the lien taken care of if someone was there to buy the car? meanwhile, both the GM and Jackie, sorry your credit score has been effected. I am left sending letters to banks, and credit report. JUST A HEADS UP keep a watchful eye when doing business here. I have the contract and screen shots for proof if needed BBB complaint filed as well Len Stoler you dealership reputation is being impacted by your Finance department!! "Your front door is the internet". More

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We purchased a '23 Grand Cherokee L. Chase Hall was our salesperson. He was friendly and efficient and pulled out all the stops to get us to the finish line on the last day of the month. Chase Hall was our salesperson. He was friendly and efficient and pulled out all the stops to get us to the finish line on the last day of the month. Chase went the extra mile of not only delivering the car to our home but also picked it up to have the punch out work done. We love our new Jeep! We had a great experience with the sale team, the finance department and management at Len Stoler Jeep. Thanks Team! More

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