Jackson Russell

It all started with my online request to be contacted regarding my interest in the 2024 Buick. This took place on Wednesday at 5:16pm. Immediately, I received a response from Michelle Haines and an ap regarding my interest in the 2024 Buick. This took place on Wednesday at 5:16pm. Immediately, I received a response from Michelle Haines and an appt was scheduled for 10am that following morning. When I thought things could not get any better....it did! I was sent a video to my phone by Salesman, Jackson Russell. He stated my name, introduced himself and showed a video of the entire car. WOW! I have shown this video too numerous people, and everyone is in AWE! When we arrived the following morning, and thinking things could not get any better-IT DID! On the parking lot next to the car we eventually purchased, was a sign that read "This 2024 Buick Encore is reserved exclusively for Glenda!" Russell Jackson was awesome and the BEST! He was patient, very detailed and answered all our questions. Then, we just thought, this is it, it can't get any better BUT it did! Tom Kelley and his son, Jim Kelley walked into the office and introduced themselves. I I have to admit, I was sort of star struck! The whole process of purchasing the vehicle went smoothly and a huge thanks to Conner for working with us to complete the paperwork. Great guy and easy to work with. We arrived the next day to pick up our beautiful vehicle and low and behold, just when we thought, okay this is it, it will not get any better, IT DID! On top of our new purchase was a huge beautiful black bow. Who does that? We were than introduced to Brendin Gerdom. This just took our awesome experience to the next level. We loved Brendin because of his extensive knowledge and expertise. He explained and walked us through all the bells and whistles inside and outside of the Buick. He admitted there was more he could show us, but did not want to overwhelm us. For that we were grateful....lol! He offered his services anytime and assured us we could contact him for any question or concern. This made us feel really good because there is a lot to learn but he put us at ease. We are thrilled about our new vehicle purchase but more so, of the beyond the call of duty customer service we received. A huge thank you to all who were in involved in our purchase and a congratulations to Tom Kelley for having such an outstanding team. Great job everyone!! Walter and Glenda Ervins More

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Jackson Russell , was the best buyers rep. EVER. Connor did a great job finishing the paperwork and Brendin showed me how everything worked. A GREAT TRANSACTION EVER. Connor did a great job finishing the paperwork and Brendin showed me how everything worked. A GREAT TRANSACTION More

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So excited about my new vehicle! The experience overall with Jackson and the entire delivery process went smoothly! I highly recommend seeing Jackson at Tom Kelley Cadillac for your The experience overall with Jackson and the entire delivery process went smoothly! I highly recommend seeing Jackson at Tom Kelley Cadillac for your next vehicle! More

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Everybody was nice. No one pushed us into buying anything. It’s a pleasure doing business No one pushed us into buying anything. It’s a pleasure doing business More

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Excellent customer service! Jackson went above and beyond to help us get the perfect vehicle! Jackson went above and beyond to help us get the perfect vehicle! More

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I am writing to express my sincere appreciation for the exceptional service and expertise I received from Jackson Russell. Jackson actively listened and supported my search for a car, and I was so impresse exceptional service and expertise I received from Jackson Russell. Jackson actively listened and supported my search for a car, and I was so impressed that I drove over 100 miles to purchase my new vehicle. Not once did he disregard my needs during the process. Jackson was patient and incredibly helpful as I researched and compared various vehicles. He provided honest insights that allowed me to make an informed decision. This was, without a doubt, the best experience I have ever had when purchasing a car. Jackson truly went above and beyond my expectations and delivered a superior customer experience. Sincerely, L.Dotson More

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I just wanted to take a moment to share how grateful I am for the amazing service I received from Jackson Russell! From the start, he really took the time to listen to my needs as I searched for the perfect for the amazing service I received from Jackson Russell! From the start, he really took the time to listen to my needs as I searched for the perfect car. In fact, I was so impressed with him that I drove over 100 miles just to shop with him! Jackson was always patient and super helpful while I googled and compared all kinds of vehicles. His honest insights made it so much easier for me to make my decision. Honestly, this was hands down the best car-buying experience I’ve ever had! Jackson really went above and beyond to ensure I had a fantastic experience, and I can't thank him enough for that! More

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Great and easy experience with strong proactive communication and assistance from everyone at the dealership. communication and assistance from everyone at the dealership. More

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Jackson was very nice to work with and he was kind and polite. He was as excited as we were to find our dream car. Thanks again Jackson for having the car and paperwork ready when you said you would!!! Y polite. He was as excited as we were to find our dream car. Thanks again Jackson for having the car and paperwork ready when you said you would!!! You all ROCK!!!! More

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Jackson Russell gets an A from us! He worked with me by email to find the car I wanted! Tom Kelley Buick has a great team and very professional! My only negative was I didn’t feel we He worked with me by email to find the car I wanted! Tom Kelley Buick has a great team and very professional! My only negative was I didn’t feel we got top dollar for our vehicle as was advertised or computed with their Kelley Blue Book online. More

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