Jackie Carpio | Page 5

My family has been using this dealership for many years and always got incredible service, up until I got a car here. The unfortunate truth is if you don’t buy a luxury vehicle, they will treat you differe and always got incredible service, up until I got a car here. The unfortunate truth is if you don’t buy a luxury vehicle, they will treat you differently when going in for service. I got a 2019 Ford Fusion and in the year and a half that I barely had it, it spent more time in the shop than in my possession. This isn’t Royal’s fault but every time I needed to take my car back into the shop, I was always questioned and told the issues couldn’t be duplicated. Being younger and having tattoos I pretty much expect at this point that I’m not always going to get the best customer service, but this was way different. I had to constantly call and let them know the issues weren’t fixed, I had to switch service guys on multiple occasions because I have a very low tolerance with being treated poorly at this point. They constantly made me feel like I was a burden because I was upset with how often my car had to go in, a car that was brand new to me. It would be in the shop at least 1-2 times every other month, and sometimes for 2 weeks to a month at a time. Then I would receive it back and it wouldn’t be fully fixed. Not to mention, on TWO different occasions they gave me my car back scuffed up & with the front bumper popped out, then again with a HUGE crack in the windshield and tried to tell me it came to them like that. Ziek started off as helpful, and then after I kept having issues it seems like he got annoyed with having to help me and decided to give up on that. Toward the end, I would call the shop and leave a voicemail inquiring when someone would call me back to get my windshield replaced, and was ignored multiple times. It got so bad to the point where my family was extremely disappointed in the service I was receiving, and we decided it was best to get rid of the car. This is by far the worst customer service experience I’ve ever had and I’m so grateful to never have to deal with them again. More

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Jackie Carpio did a fantastic job helping us pick out the model Jaguar that met out needs. We agreed on a price that we all agreed on and where happy with. She handled the paper work professionally and e model Jaguar that met out needs. We agreed on a price that we all agreed on and where happy with. She handled the paper work professionally and even handed my wife a dozen roses as we left. We would highly recommend Jackie and Royal Jaguar! More

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Excellent customer service, superior! Would recommend it to anyone! They treat you like family, give you your best. Thanks Jackie, Ezekiel & Mr Cuillo we appreciate your services! to anyone! They treat you like family, give you your best. Thanks Jackie, Ezekiel & Mr Cuillo we appreciate your services! More

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Had an outstanding experience at Royal Land Rover! Sales consultant, Jackie Carpio was amazing to work with. Thank you Jackie for an incredible experience! Sylvia consultant, Jackie Carpio was amazing to work with. Thank you Jackie for an incredible experience! Sylvia More

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Jackie Carpio is the best!!!! She went above and beyond Jackie Carpio is the best!!!! She went above and beyond to ensure I had the best experience anyone could imagine. I purchased a 2017 F Pace today. J Jackie Carpio is the best!!!! She went above and beyond to ensure I had the best experience anyone could imagine. I purchased a 2017 F Pace today. Jackie made my dreams come true. More

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Jackie Carpio was my sales rep for my special ordered Jaguar F type Svr in Madagascar orange. Although it took six months and 25 days to arrive, it was well worth the wait. Some of the nicest people I’ Jaguar F type Svr in Madagascar orange. Although it took six months and 25 days to arrive, it was well worth the wait. Some of the nicest people I’ve ever worked with and I’ve been buying vehicles for over 50 years. Very smooth transaction, considering it had to be delivered almost a thousand miles from Tucson to Boise Idaho. More

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What a great experience! Jackie Carpio at Royal Jaguar was simply outstanding! We usually cringe we we pull up to a lot because we feel like most sales people are super pushy Jackie Carpio at Royal Jaguar was simply outstanding! We usually cringe we we pull up to a lot because we feel like most sales people are super pushy trying to make a deal. Jackie was not pushy in any way and we truly believe that she wanted to find us the perfect car and that she did! She was so helpful during the whole process of buying a car and we couldn't be more appreciative. Jackie and Royal are the best! More

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Awesome Sales person Jackie Carpio was very helpful in finding me the right Range Rover I was looking for. No pressure for sales unlike some other dealers. She was also ve Jackie Carpio was very helpful in finding me the right Range Rover I was looking for. No pressure for sales unlike some other dealers. She was also very knowledgeable when it came to knowing the features in our new vehicle. I would definitely recommend Jackie and this Dealership. Thanks Royal Jaquar - Land Rover Tucson.. More

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