Jack Wooldridge

Rating: ⭐️ (if I could give zero stars, I would) I had an incredibly disappointing experience with Capo Volkswagen. First, they were not honest about recalls and repairs. I had to reach out to Volkswag an incredibly disappointing experience with Capo Volkswagen. First, they were not honest about recalls and repairs. I had to reach out to Volkswagen America myself, and only then did Capo follow up with the necessary repairs. Additionally, Capo Volkswagen failed to complete the DMV documents and did not process the Volkswagen America lease buyback properly. The “smileage guarantee” they advertised turned out to be untrue. Dealing with Capo Volkswagen has required an immense amount of effort on my part. It’s been over three months, and despite my attempts to resolve these issues, they have not made any corrections. I’ve filed complaints with both Volkswagen America and the California DMV, but Capo Volkswagen has not responded to any of my concerns. This has been the worst buying experience I’ve ever had, and I would not recommend this dealership to anyone. More

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