Jack Walker

Jack and Seainn in Service Department are the absolute best of class. They have consistently always exceeded my expectations! best of class. They have consistently always exceeded my expectations! More

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Unfortunately, I have had to do business with Courtesy because my car guy uses them for more difficult jobs. They put a new engine in my car and after being stranded last August on a 110 degree day with m because my car guy uses them for more difficult jobs. They put a new engine in my car and after being stranded last August on a 110 degree day with my 11 month old son at the time, they were made very aware that I have a child and I cannot be stranded with my son again. Fast forward, finally get the car back in December of last year and everything was fine until a month ago when my car started to run hot and it was taken back to my car guy, which was then taken back to Courtesy due to the engine being under warranty and needing to be taken care of through a Chevy dealer. Here we are a month later and my car is still not fixed and they are now “washing their hands clean” of the car. It’s amazing how for 3 days in a row the car was running hot and when it got to them they supposedly couldn’t get it to run hot, when they said they were driving it every day, so they returned it to my car guy who has been driving it to figure out why it’s not showing it’s running hot anymore, but yet the engine is extremely hot. My sons car seat is still in the car, so it is very apparent that a child is driven around in that vehicle and it is absolutely unacceptable that they think returning a car with as big of a problem as that is acceptable and that they do not have to fix/complete the job they did when putting the engine in. I would never recommend anyone use this dealership/service center, they do not care about your safety or the safety of anyone else that is in the vehicle with you. **Update** Drove my car last Monday night (haven’t been driving it due to the excessive heat..how convenient not being able to use my car 🙄) anyway, drove it to drop my son off, to work, to pick him up and home...roughly 80 miles rountrip, also drove it to get dinner for us with my son in the car and low and behold it got so hot and almost stalled out on me at 8 at night, during a monsoon storm. Thanks courtesy, for your really crappy customer service and refusing to admit you guys put a faulty thermostat in my vehicle. You guys are the only ones that have done work on my car and your paperwork shows you replaced the thermostat and every machine that has been used to figure out why my car has been overheating has shown it’s the thermostat and only the thermostat. This is now the second commenting regarding this problem. More

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AWESOME SERVICE!!! Erik Montano is absolutely wonderful! I have been a customer for almost 25 years and would not go anywhere else. Erik always takes good care of my veh Erik Montano is absolutely wonderful! I have been a customer for almost 25 years and would not go anywhere else. Erik always takes good care of my vehicles and always keeps me up to date on the service that I need to have done. I recommend all my family and friends to Courtesy Chevrolet!! Erik Montano ROCKS!! More

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Worry Free Professional Service Service Consultant Brian Lawrence of Courtesy Volvo in Scottsdale arranged for me to meet Seainn Hendricsen at Courtesy Chevrolet in Phoenix, I own a Service Consultant Brian Lawrence of Courtesy Volvo in Scottsdale arranged for me to meet Seainn Hendricsen at Courtesy Chevrolet in Phoenix, I own a XC90 Vovlo and a Camaro SS which required service. Seainn took excellent care of my beloved Camaro and was such a pleasure to work with. If you are looking for professional fine service done right on your vehicles, Courtesy is the place to go. Seainn was constructive, informative and honest about the service necessary. I am delighted to be a part of the Courtesy family. Thank you! More

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Awesome I have a good experience with this company. Sales men Joe very friendly .very good deal with the purchase. Thanks you for my new truck and all peo I have a good experience with this company. Sales men Joe very friendly .very good deal with the purchase. Thanks you for my new truck and all people involved to make this happen More

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Time for a change I bought my 1st new car here last year.. It took 2 weeks to get the oil change scheduled. The 1st time I called, they said their system was down and c I bought my 1st new car here last year.. It took 2 weeks to get the oil change scheduled. The 1st time I called, they said their system was down and couldn't make an apt for me then but they took my info and said they would put me down on the calendar and if there was a problem with the day and time, I can call and get it rescheduled. I must of not been important as I never received confirmation for my appointment or even a call back. I was finally able to schedule my oil change earlier this week and took it in today for servicing at 7A.M. Everything was ok until about 8:30 when I finally had to leave for work. I asked my rep (cant remember his name but they have it on file) to look into my vehicle for me and he said it "Just" got done.. Great right? Well, if that was the case it would have been. My car had been sitting on the side of the shop for 30mins and was finished at 8A.M. Sadly, I was late to work which cost me our quarterly bonus. I was planning to come and upgrade with that bonus in January to a New SS Camaro but now I think i'll go elsewhere to find it. I liked this place a lot and when people asked, i always told them how great it was. That will definitely change after today since they cant seem to stay on top of their work and get customers out in time and completely satisfied. Definitely shop around for a dealer who cares for their customers, if you are in the market for a new/used car. More

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Excellent Service Dealing with Larry Shuler as my Service Advisor made my trip to Courtesy Chevrolet very easy and pleasant. As always, Jack Walker made sure everythin Dealing with Larry Shuler as my Service Advisor made my trip to Courtesy Chevrolet very easy and pleasant. As always, Jack Walker made sure everything was timely and perfect. Spending time in the lobby (waiting area) working on my laptop enabled me to perform the daily tasks needed each morning. Great job Courtesy!! Bob Owens More

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Completely satisfied The Courtesy crew always shines. We have been going there for years and are always treated well; time, price, professionalism, honesty. They are the b The Courtesy crew always shines. We have been going there for years and are always treated well; time, price, professionalism, honesty. They are the best!! More

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above and beyond customer service. I have been a loyal customer for 4 years! I have received nothing less the exceptional service! I was nervous, prior to meeting with Jack walker and I have been a loyal customer for 4 years! I have received nothing less the exceptional service! I was nervous, prior to meeting with Jack walker and Eric( in service,) because of past experiences with other dealerships. I am not married, so I do not have a man around to take care of my car needs for me. I know that any questions or concerns I have regarding my car will be addressed with great quality and in a prompt manner. Ask for Jack Walker or Eric in service they will treat you like family! More

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Incredibly professional, great service at Courtesy My service representative, Doug Smith...was a new representative to me personally, but recommended by Jack Walker, the service manager. Doug was poli My service representative, Doug Smith...was a new representative to me personally, but recommended by Jack Walker, the service manager. Doug was polite, attentive and genuinely wanting to make certain the overall experience exceeded expectations. Doug made a deliberate effort to keep me informed as to progress, while providing a timeline in order not to compromise my schedule. I believe you have a real "winner" with Doug as a sales representative as he presents a very positive face on service for Courtesy Chevrolet. I will recommend him to others as I was that impressed...great job!! John Irwin More

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