Jack Spence
Jack Spence at Wood Nissan Lee's Summit
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Jack Spence

Service Advisor

Wood Nissan Lee's Summit

1025 SE Oldham Pkwy
Lee's Summit, MO 64081

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4.8
238 Reviews

Dealership Experience

7 yrs, 4 mos

Industry Experience

21 yrs

4.8

238 Reviews

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238 Reviews of Jack Spence

February 01, 2025

Dealership Rating
Employee Rating

Jack in service was very helpful and informative on what I needed to keep an eye out on and make sure I get done on my truck. He was very polite and understanding More

by jbcole69
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

January 31, 2025

Dealership Rating
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Vey helpful and on time friendly. Keep you inform about your vehicle didn’t wait long More

by Joycebrewer508
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

January 30, 2025

Dealership Rating
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Jack in service dept always takes care of me. Goes above and beyond. Very personal. More

by Tjandka
Service Price Transparency
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Recommend Dealer
Yes
Feb 01, 2025

Wood Nissan Lee's Summit responded

Thank you for the kind words! We're thrilled to hear that Jack consistently goes above and beyond to take care of you. He truly values building personal connections with our customers. We'll be sure to share your feedback with him—he'll really appreciate it!

January 30, 2025

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Excellent customer service! Help me in solving my issue! Continue giving an honest customer care! More

by virgie2716
Service Price Transparency
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Recommend Dealer
Yes

January 29, 2025

Dealership Rating
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Very Pleasant to work with, fast and knowledgeable. Very honest about services offered and provided. More

by Jds53720
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2025

Wood Nissan Lee's Summit responded

Thank you for your feedback! We're so glad to hear that your experience was pleasant, fast, and informative. Honesty and excellent service are what we strive for, and it's great to know we hit the mark. Let us know if there's anything else we can do for you!

January 29, 2025

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Very friendly, fast efficient service! Great job! Jack the service manager was outstanding and the young man who provided the service was very knowledgeable More

by Jack Wilson
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Wood Nissan Lee's Summit responded

Thank you for your kind words! We're so glad to hear you had a friendly and efficient experience. Jack and our team pride themselves on delivering outstanding service, and we're thrilled they made such a positive impression. We look forward to helping you again!

January 28, 2025

Dealership Rating
Employee Rating

Friendly, fast, professional, helpful staff in the service department. Thank you Jack for taking great care of me by explaining/ educating me on the maintenance that was over due on my vehicle. You pr More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Wood Nissan Lee's Summit responded

Thank you for sharing your experience! We're thrilled to hear that our service team, especially Jack, took great care of you. Educating and prioritizing maintenance is something we value to ensure you feel confident in the care of your vehicle. We truly appreciate your trust in Wood Nissan and look forward to assisting you again in the future!

January 22, 2025

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Always friendly and excellent customer service! I have been a customer for seven years now More

by Bethfielder
Service Price Transparency
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Recommend Dealer
Yes
Jan 23, 2025

Wood Nissan Lee's Summit responded

We strive to be the best team for our customers! Thank you for the kind review we greatly appreciate it!

January 21, 2025

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Employee Rating

The work took six weeks. Which I understand is not in their control, but no one ever answers the phone in the service department I would literally have to drive up there More

by paul d
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Rob Smith, Kolten Ferrier, Kanyon Salyer, Nate Sousley, Serik Davidson , The only person I was ever able to really talk to you was Jack when he was available

Jan 23, 2025

Wood Nissan Lee's Summit responded

Thank you for taking the time to share your feedback. We deeply regret the inconvenience and frustration caused by the lack of communication during the repair process. Clear and consistent updates are an essential part of providing excellent service, and we’re truly sorry we fell short in this instance. While we’re glad the repairs were completed correctly, we understand that the challenges you faced with communication and timelines were unacceptable. Please know that we are actively working on improving our processes to ensure a more seamless and transparent experience for all our customers moving forward. We appreciate your patience and understanding, and we are committed to doing better.

January 17, 2025

Dealership Rating
Employee Rating

I was in service and I couldn't have been more happier with the service I received from Jack Spence More

by Believe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Serik Davidson

Jan 20, 2025

Wood Nissan Lee's Summit responded

Jack is the best! Thank you for the kind review we greatly appreciate it!

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