Jack Nguyen

Very helpful and polite. Helped me on the phone and meet me in the garage when I arrived. Helped me on the phone and meet me in the garage when I arrived. More

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Work was done well. No issues at all. Will go back again for next oil change No issues at all. Will go back again for next oil change More

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I don’t take my truck anywhere, but Herb Chambers Derrick I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so th I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so thank you. More

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poor customer service. service advisor jack dropped the ball when it came to repair. I was supposed to get rim repair which rim wasn't 100% complete. brought it to jacks at service advisor jack dropped the ball when it came to repair. I was supposed to get rim repair which rim wasn't 100% complete. brought it to jacks attention which he confirmed. was told that they would need to hold my car for 2 additional days to fix repair. jack told me my car was ready and fixed. when car got dropped off it came with same scratch I confirmed with jack. then after confronting them about it they tried to gaslight me and said it was a different wheel. confirmed that it was the same wheel in question. reached out to general manager for apology. Scott wasn't apologetic at all despite me being in the right. he is willing to pay for the repair but isn't willing to pay for the rental during the downtime for the repair nor willing to provide a loaner. More

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I took my Bronco Sport for an oil change. They realized i needed a new water pump and it is covered under the warranty still. Very nice and helpful stall They realized i needed a new water pump and it is covered under the warranty still. Very nice and helpful stall More

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Super nice ! Great service. Would recommend highly! Great Customer service. In and out with no problems. Great service. Would recommend highly! Great Customer service. In and out with no problems. More

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Very dissapointed in my visit to this dealership. They told me my work wasn't covered by warranty.I had to call ford directly to get my work covered They told me my work wasn't covered by warranty.I had to call ford directly to get my work covered More

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I can’t say enough about this dealership Herb Chambers Ford in Braintree. I’ve been buying and servicing my cars for almost 30 years. I can’t imagine going anywhere else. The service department istop-notc Ford in Braintree. I’ve been buying and servicing my cars for almost 30 years. I can’t imagine going anywhere else. The service department istop-notch. More

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How can you service a truck and not spot a bad transmission mind boggling cant believe it transmission mind boggling cant believe it More

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Did not address all of my concerns. Charged me for a diagnostics fee even after getting car fixed. Charged me for a diagnostics fee even after getting car fixed. More

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