Jack McCaffrey

Very nice experience, I’m pretty happy with the car that we got and the service we received we got and the service we received More

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We have two Outbacks (one purchased at Brewster) and we bring them both for regular service because we get such great care from the team. Whether it's Darin from the Service team trying to help me start my bring them both for regular service because we get such great care from the team. Whether it's Darin from the Service team trying to help me start my car over the phone or Jack just about every time we're in, we feel great about the Brewster team's knowledge and dedication to quality service. Thank you, Brewster team! More

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Rich is very pleasant to deal with. Explains all details, no pressure. Even adds a little levity to the conversation. Explains all details, no pressure. Even adds a little levity to the conversation. More

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Overall, I love the people at Brewster Subaru! I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! T I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! They are helpful, and make the car buying experience great… I haven’t had the best luck with my car though. I had purchased a 2016 Crosstrek at Brewster, that I ended up trading in to get a CPO 2020 Legacy, Mag grey VIN 4S3BWAN6XL3027154 on 2/1/22. I have NEVER had so many ongoing issues with any vehicle ever like this, especially one that was 2 years old!!!!! January 2023, it started to give me issues, random not starting, leaving me stranded to wait for roadside assistance, driver focus would constantly alert me to stay alert even when I was seated in a parking lot with the car on, keep my eyes on the road, hands on the steering wheel, if I was heading one direction the speed limit signs would say 35mph, opposite direction 55mph. It spent WEEKS in the shop at Brewster in January, February, March, April and August 2024. I had contacted Subaru corporate in August they were incredibly not helpful told me to contact the NYS Attorney General… At my end, and after 9 weeks of them unable to “duplicate the problem” I was given an opportunity to have the dealer buy back my Legacy. I went and finalized the paperwork on 9/26/24, and this particular vehicle is now for sale in their lot! 🚨Be aware!🚨 The car is 4 years old, not even 90,000 miles on it! I had high hopes that it wouldn’t be resold… I didn’t have buyers remorse after 11 months! That car had everything I wanted in it! Unfortunately, it was VERY UNRELIABLE, my car shouldn’t leave me stranded when I drive into town! More

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I recently bought a used car from Brewster Subaru. The check engine light came on a week after purchasing and I called them. Even though I did not have any type of warranty on the car they took it i The check engine light came on a week after purchasing and I called them. Even though I did not have any type of warranty on the car they took it in, gave me a loaner car and fixed what would have been a very costly problem for me, at no charge. I cannot praise this dealership enough for going above and beyond for me. Everyone there is caring and warm and really make you feel like family. Brewster Subaru has a customer for life. Thanks so much! More

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We couldn’t have asked for Better! Roy , Mike and the whole Team were Fantastic! From start to finish!! Thank you for the Best Experience Roy , Mike and the whole Team were Fantastic! From start to finish!! Thank you for the Best Experience More

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Very professional and knowlegeable to all the cars. All my questions were all answered. I recommend them to anyone who is looking for new cars. Also, our salesman Mitchel Pollak was very professiona All my questions were all answered. I recommend them to anyone who is looking for new cars. Also, our salesman Mitchel Pollak was very professional takes the time to answer my question. More

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Great from start to finish a loyal customer. Subaru car dealer Roy a joy to work with Subaru car dealer Roy a joy to work with More

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Brought my previous Subaru there for service for 17 years. Can’t imagine going to another dealership. Everyone that I have interacted with has been knowledgeable, professional and friendly. Needless to years. Can’t imagine going to another dealership. Everyone that I have interacted with has been knowledgeable, professional and friendly. Needless to say, I’ll definitely bring my new Subaru there for service! More

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Outstanding Dealership. Manager Patrick Larson and sales Andre Reid were professional and shared their knowledge supporting my first new car purchase. I have bought many us Manager Patrick Larson and sales Andre Reid were professional and shared their knowledge supporting my first new car purchase. I have bought many used cars ; yet was hesitant to purchase new. A personal experience and small family feel added to my satisfied buying experience. Love my new Subaru Outback and this ; my new dealership. Thank you Patrick and Andre!❤️👏 More

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