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Jack Hawes
Jack Hawes at Cortese Ford Lincoln
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Jack Hawes

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.6
284 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

7 yrs, 9 mos

Industry Experience

7 yrs, 9 mos

4.6

284 Reviews

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284 Reviews of Jack Hawes

November 27, 2024

Dealership Rating
Employee Rating

Check in was quick and easy. They were Very professional and my car was done in a timely manor. More

by jbermingham82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2024

Cortese Ford Lincoln responded

Thank you so much for your business.

November 25, 2024

Dealership Rating
Employee Rating

upon test driving I pointed out a tire that needed to be repaired before final sale, at vehicle pick up I was assured the tire issue had been addressed. I had to return a week later to have the tire repair More

by chrisbeaver0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Whaling , Jim salesman who didn't address the tire issue

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November 20, 2024

Dealership Rating
Employee Rating

Friendly, on time, reliable, good job, fast, good quality, customer oriented, pick and drop available More

by S.dehne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Ed Smith, Scott Rhodes, Patrick Zimmerman, Al Rossester, Darren Van Orden

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Dec 03, 2024

Cortese Ford Lincoln responded

We thank you for your business and the 5 stars.

November 11, 2024

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Employee Rating

Thank you You're the best as always. Fast and without any troubles. Thank you. More

by salnikov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

Cortese Ford Lincoln responded

Thank you so much for the great review. We appreciate you.

November 04, 2024

Dealership Rating
Employee Rating

The service was fast and they explained everything. I like having the same person to deal with. Jack was very helpful. More

by s.shah9687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 06, 2024

Cortese Ford Lincoln responded

We do like to have you build a rapport with your advisor here, however sometimes if that person is not here the day that your appointment is, we promise to still provide the same quality of service for you. We thank you for your business.

October 29, 2024

Dealership Rating
Employee Rating

Very quick turnaround on routine service performed on my Edge. Jack Hawes is always friendly and professional. Good place for service. More

by tez14623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Cortese Ford Lincoln responded

Thanks for the great review! Grateful for your business.

October 21, 2024

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Employee Rating

The service for my vehicle was completed accurately and efficiently. I am always happy with the service provided by Cortese Ford. More

by KarenA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

Cortese Ford Lincoln responded

Karen, thank you for the kind response. We thank you for your business.

October 19, 2024

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Employee Rating

Service department is fantastic, great group of friendly, helpful staff. Would highly recommend this dealership More

by mcconachiea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Rossester, Darren Van Orden , Zach

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Oct 21, 2024

Cortese Ford Lincoln responded

Thanks for the 5 stars. Appreciate your buisness.

October 15, 2024

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Employee Rating

They were punctual, did the work fast and explained everything veru clear and very precisé. More

by Sasanch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Ed Smith, Scott Rhodes, Patrick Zimmerman, Al Rossester, Darren Van Orden

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Oct 21, 2024

Cortese Ford Lincoln responded

Sansanch, thanks for the great review.

October 01, 2024

Dealership Rating
Employee Rating

Number 1 Ford franchise since 1951 when my Dad was manager and 1971 when I was Manager. Been the same as Koerner and now Cortese. Keep up the good work! Makes me proud! More

by dheelon1152
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Osier, Patrick Zimmerman, Darren Van Orden , Paul Ford mechanic

Report | Print
Oct 03, 2024

Cortese Ford Lincoln responded

Thanks for the great review.

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