Jack Grace
Jack Grace at Tropical Ford
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Jack Grace

Desk Manager

Tropical Ford

9900 South Orange Blossom Trail
Orlando, FL 32837

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rated
102 Reviews

Dealership Experience

35 yrs, 8 mos

Industry Experience

37 yrs, 3 mos

not yet
rated

102 Reviews

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102 Reviews of Jack Grace

February 19, 2022

Dealership Rating
Employee Rating

Very courteous staff, no gimmicks or switches. Steve Lucius more than helpful. Sales Manager was very nice. More

by tannsk3
Recommend Dealer
Yes

Other Employees Tagged: Steve Lucius, Alex Rodriguez

Feb 22, 2022

Tropical Ford responded

Thank you for the compliments! We are delighted to hear that Steve and our team helped in giving you such great and hassle free car buying experience with us! If you need us again, don't hesitate to reach out! Take care!

April 26, 2021

Dealership Rating
Employee Rating

Friendly staff and very eager to help! Got me in the Friendly staff and very eager to help! Got me in the car I wanted and didn’t even suggest anything less and got me approved in minutes More

by kcamcas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 29, 2021

Tropical Ford responded

Great to hear! Thank you for taking the time to share this rating and your feedback. If you have any further questions about your new car, please let us know!

January 31, 2021

Dealership Rating
Employee Rating

Vitali Munteanu is probably the best sales person we have ever worked with. Caring, professional and knowledgeable. Jack Grace, the General Sales Manager is outstanding. Persistent in finding us our car and More

by dilarb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2021

Tropical Ford responded

Thank you for taking the time to leave us such a thorough review! We're glad you've been so well taken care of across all departments. This is the kind of complete service and care we strive for.

December 08, 2020

Dealership Rating
Employee Rating

Amazing customer service. Did not feel pressured and everyone was very nice and professional. Ourselves man was very professional and understood what we were looking for and we felt zero pressure from a More

by BRITTANy Koepsell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez, Vitalie Munteanu , Jose Galvan

Dec 15, 2020

Tropical Ford responded

We're glad you had a comfortable experience shopping for your new car, Brittany! We always want our guests to feel at ease when making such a big decision. We hope you'll keep Tropical Ford in mind for any future car needs.

October 03, 2020

Dealership Rating
Employee Rating

This was my second truck purchase at this dealership and it was just as pleasant of an experience as my first one and I will continue to come here and recommend my friends and family as well More

by JTWALLACE84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez, Vitalie Munteanu, Elsie Martinez, Bryan Langenderfer, Steve Smith , Angie ., Jonathan Mella, Carlos Sheppard

Oct 27, 2020

Tropical Ford responded

Thanks for reviewing us and rating us 5 stars! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We value your business and look forward to seeing you on your next visit!

September 10, 2020

Dealership Rating
Employee Rating

They are fantastic in the service line, Hector was very helpful, love the service there! Excellent team work!! I will be there for all my car oil More

by PAOLADOMMARROMERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Mendez , Jonathan Mella

Sep 16, 2020

Tropical Ford responded

Thank you for the 5-star review! Hector appreciates the excellent feedback. We look forward to keeping your car running smoothly!

July 16, 2020

Dealership Rating
Employee Rating

Good service, amazing people! Exelent atention in general, i miss the donuts in waiting area, i know because the covid, i repeat at the future same place! More

by Jose
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez, Isabel Langenderfer, Vitalie Munteanu, Hector Mendez, Bryan Langenderfer , Bob Franklin, Jonathan Mella, Carlos Sheppard

Jul 20, 2020

Tropical Ford responded

That's great! We are sorry the current times to prevent us from providing donuts but we'll be sure to bring them right back once it is no longer an issue. Thank you, Jose, for this review, and thank you for being a returning customer. We look forward to seeing you again and providing donuts again hopefully soon.

July 02, 2020

Dealership Rating
Employee Rating

The manager didn’t help me to change my car, and I was a very good credit score on my account, but they didn’t give me opportunity to buy a new car More

by Yorguy
Recommend Dealer
No

Other Employees Tagged: Gerson Bueno

June 22, 2020

Dealership Rating
Employee Rating

The staff was very helpful and made me feel like I was important not just a number. Jose in finance worked with Ford to get me a great rate. More

by spoon616285
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez , Steve Lucius, Alex Rodriguez

Jun 24, 2020

Tropical Ford responded

Thank you for the 5-star rating! We're glad our team could help and we hope to work with you in the future.

June 20, 2020

Dealership Rating
Employee Rating

Thanks for everything specially the kindness and for been very helpful during all the process to make a good choice for me! Vitali I love it his personality and enthusiastic behavior ! And José thanks for he More

by dennisemar97
Recommend Dealer
Yes

Other Employees Tagged: Vitalie Munteanu , Jose Galvan, Jonathan Mella

Jun 23, 2020

Tropical Ford responded

Thank you Dennise for this wonderful review! We are so glad that you enjoyed working with Vitalie and Jose during your visit. Enjoy your new Ford Ranger! Come again soon!

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