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Jack Felts
Jack Felts at Niello Volkswagen

Jack Felts

Acquisition Specialist

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

4.7
20 Reviews
4.7

20 Reviews

Write a Review

Dealership Experience

2 yrs, 3 mos

Industry Experience

2 yrs, 3 mos

Languages Spoken

English English

20 Reviews of Jack Felts

November 14, 2024

Dealership Rating
Employee Rating

Every experience I’ve had at Niello is a very welcoming and kind experience. They are very helpful with any questions you may have. More

by EKANDERSON01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Khaled Jamal, Brent Cooper

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Nov 15, 2024

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 24, 2024

Dealership Rating
Employee Rating

Walked in thinking I was buying my leased 2021 Jetta and walked out with a new 2024 Taos More

by RGPATNODE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Richardson, Raymond Moreno, Khaled Jamal

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Oct 24, 2024

Niello Volkswagen responded

Thanks for your feedback on your recent visit to Niello Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience. Scott Russo General Manager srusso@niello.com

September 27, 2024

Dealership Rating
Employee Rating

Best dealership I've ever worked with! I highly recommend Niello VW and any Niello dealership. More

by derrick24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Richardson, Raymond Moreno, Khaled Jamal, Roger Bybee, Daijah Marsh-Macias, Matthew Wirth, Travis Cole, Brent Cooper, Taylor Gaynor

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Sep 28, 2024

Niello Volkswagen responded

Derrick, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 26, 2024

Dealership Rating
Employee Rating

Buying out my lease would have been much more pleasant if I wasn’t constantly being asked/persuaded to also purchase an $8500 warranty that cost them 1/10 of that . Real turn off. Also when I called “finance More

by HEYCINDYBRALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 26, 2024

Niello Volkswagen responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 12, 2024

Dealership Rating
Employee Rating

Staff is friendly and always very helpful. Never had a bad experience at this dealership More

by MCUNEO08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb

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Sep 12, 2024

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, Jack, Ronald, and our team look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 13, 2024

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Employee Rating

excellent work by the entire team and i love this dealer ship thanx again jose More

by SGAGAN1000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano, Stephen Richardson, Raymond Moreno, Alexander Hurlimann, Will Gwaltney III, Brandon Balassi, Khaled Jamal, Scott Russo

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Aug 13, 2024

Niello Volkswagen responded

Thank you so much for your kind words for Jose and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

July 23, 2024

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Employee Rating

We arrived at the dealership early in the morning without an appointment and was able to have our problem resolved in a day thank you so much More

by aag916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexander Hurlimann, Khaled Jamal, Matthew Wirth, Brandon Lamb

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Jul 23, 2024

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 18, 2024

Dealership Rating
Employee Rating

Great costumer service. We are very happy with all your help & we had a very good experience More

by ISAMAR_LEON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Raymond Moreno, Carlos Alvarenga

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Jun 18, 2024

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo General Manager srusso@niello.com

June 06, 2024

Dealership Rating
Employee Rating

No pushy salesman, the whole process was seamless and very easy. Purchasing a new vehicle has never been easier! More

by YOBOONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alvarenga, Michael Ellis, Brandon Balassi

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Jun 06, 2024

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo General Manager srusso@niello.com

April 05, 2024

Dealership Rating
Employee Rating

Wonderful service, Jose was very informative and took his time with us as we looked at the ID.4. More

by FARRELL850
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano, Carlos Alvarenga, Alexander Hurlimann

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Apr 06, 2024

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Jose, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com (916) 359-9927

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