Jack Blanchard

The dealership was clean and professional. Everybody was welcoming and knowledgeable. I had a great experience financing my first car. Everybody was welcoming and knowledgeable. I had a great experience financing my first car. More

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Chris Carey and the rest of the Team was fantastic. Probably the best experience I had purchasing a vehicle. Will highly recommend your dealership. Probably the best experience I had purchasing a vehicle. Will highly recommend your dealership. More

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Knowledgeable , courteous, all around terrific guy! Chris took his time to compare and contrast different Subaru models so I’d be informed if and when I decide to upgrade. No pressure and very much a Chris took his time to compare and contrast different Subaru models so I’d be informed if and when I decide to upgrade. No pressure and very much appreciated. More

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I bought a used Subaru Ascent from Quality Subaru, it is by far my favorite car. Chris Coleman was my sales rep and Chris Carey was the finance rep. They were both very professional and helpful. by far my favorite car. Chris Coleman was my sales rep and Chris Carey was the finance rep. They were both very professional and helpful. More

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Quality Subaru is a fantastic dealership to work with. From management to sales and service everyone is great. Will continue to be my go to dealership. From management to sales and service everyone is great. Will continue to be my go to dealership. More

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Wonderful communication and customer service. Very clear on goals and did not feel forced to make decisions. Very clear on goals and did not feel forced to make decisions. More

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After speaking to Joe,I am completely satisfied with my transaction sometimes it is important. to listen Thank you transaction sometimes it is important. to listen Thank you More

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Employees (esp. Helena) go above and beyond to ensure that customers are comfortable throughout the buying process. Customer service is excellent; sales staff are ho Helena) go above and beyond to ensure that customers are comfortable throughout the buying process. Customer service is excellent; sales staff are honest, professional, and a pleasure to do business with. I bought my first car here and couldn’t have asked for a more positive experience. Sales people and business office people were very patient, and answered all of my many questions with honesty and reassurance. I highly recommend this dealership- the energy/vibes were very warm and inviting— not your typical car dealership by any stretch of the imagination. More

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Getting a new car during this pandemic-fueled chip shortage is no easy task. Once a model is selected, finding one actually available is almost impossible. Having selected a Subaru Forester as the shortage is no easy task. Once a model is selected, finding one actually available is almost impossible. Having selected a Subaru Forester as the chosen vehicle, the search was underway. Contacting Quality Subaru (a daughter already owns one from there), we were put in contact with Anthony Favoccia. While new to Quality, he is not new to Subaru. We quickly learned that all new models on the lot were already spoken for, as were all but one of the models in transit. After contacting most other Subaru dealers in CT, we soon learned this was the norm, only no one had even any of their in-transits available, except one, about 1-1/2 hours away. Fortunately, a return call to Anthony showed that this in-transit was still available, so we asked for their offer. Surprisingly, not only did Quality stick to MSRP (other dealers were asking up to 10% or more OVER MSRP), but also offered a generous trade-in allowance on a car currently at another dealership undergoing repairs. At the closing process, Anthony was extremely detailed and patient, as he took us thru the many features. While Anthony is too new to Quality to be listed here, he is certainly a 5-star employee. During the search process, I had numerous occasions to interact with Jack Blanchard, Quality's Customer Relations Manager. Not only did he make us a very generous offer, but Jack was entirely pleasant to deal with. In fact, when he learned of our appointment to come in for the closing, he made a point to find us and introduce himself. To close out the deal, we then met with Chris Carey for the financial end of the matter. OK, time now for the typical hard sell. Nothing like that. Yes, we were offered certain upgrades, but each was explained and compared to our ownership usage, (annual mileage, expected length of ownership, etc.). It was under 2 hours from the time we walked in, until we drove out. Overall, a very pleasant experience. Thank you Anthony, Jack, and Chris! More

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My experience at Quality Subaru was fantastic. The entire staff were extremely friendly and pleasant to work with. My salesman John was very knowledgeable and patient explaining all the features of my new Su staff were extremely friendly and pleasant to work with. My salesman John was very knowledgeable and patient explaining all the features of my new Subaru Legacy Touring. The managers Pete, Mike, Jack, and Chad also provided me with excellent service. I was extremely pleased with the appraisal that Chad had given me for my trade. Ed also did a fantastic job explaining all the paperwork I had to sign in the finance department. The service department staff were very welcoming as well. Everyone at Quality Subaru works as a team. I definitely would recommend Quality Subaru to anyone purchasing a new or preowned vehicle. I love my new Subaru Legacy Touring. Sue More

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