Jacinda Beaudoin

I purchased a new 2023 4Runner 4x4 off-road TRD premium from Toyota of Easley. Sometime after a cross threaded bolt on the skid plate was replaced, I noticed that the Main Skid plate was missing from my from Toyota of Easley. Sometime after a cross threaded bolt on the skid plate was replaced, I noticed that the Main Skid plate was missing from my vehicle. This is an off road skid plate that is on every 4x4 I’ve every seen. I know I saw one on my vehicle when I crawled under my 4Runner after the first oil change. I retired as a master certified technician so I knew exactly what I was looking at. Arriving at the dealership I spoke directly with the service manager and he took me back in the shop as soon as my vehicle was up on a lift. Standing under my vehicle, I showed them where the missing skid plate was when I purchased the vehicle. The manger and 3or4 technicians were there. The manager went into an area to check on something. He came back and announced that the skid plate I was talking about only can on the pro model. He offered to sell me one at a discount and install it for free. I declined. I realized I was getting nowhere with them. They had made up their minds. So I left. I am furious about this. I know what was there when I purchased the vehicle. I’m through with Toyota of Easley. I live in Taylors. I have a dealership much closer to my home. More

Report | Print

The staff is always very through in identifying the cause of the problem I am experiencing. of the problem I am experiencing. More

by MARILYN6 Verified Customer Verified Customer

Report | Print

I am very pleased with my service with Easley Toyota today. Cailyn Dacus was very kind and thorough. Thank you very much! today. Cailyn Dacus was very kind and thorough. Thank you very much! More

Report | Print

Quick and easy, in and out in a timely manner. Haven’t ever had an issue here Haven’t ever had an issue here More

by jbmcque Verified Customer Verified Customer

Report | Print

No, Thanks! I prefer not to. But, if you insist, your service prices, in my opinion, are too high. I continue to deal with Toyota because I've dealt with Tommy I prefer not to. But, if you insist, your service prices, in my opinion, are too high. I continue to deal with Toyota because I've dealt with Tommy and Ryan since the late eighties and I know if I'm not satisfied I can and have gone directly to them and they make things right. More

by RLH1834 Verified Customer Verified Customer

Report | Print

Great and professional service as always. We have been going to Toyota of Easley since the purchase of our first Toyota in 2019 and will continue to do so. We have been going to Toyota of Easley since the purchase of our first Toyota in 2019 and will continue to do so. More

by rosefranks Verified Customer Verified Customer

Report | Print

Everyone is pleasant. The lounge is comfortable and quiet. Service was complete in a timely manner The lounge is comfortable and quiet. Service was complete in a timely manner More

by bobfrompgd Verified Customer Verified Customer

Report | Print

Courteous and professional. Knowledgeable and took my concerns as their own. Never take my vehicle anywhere else. Knowledgeable and took my concerns as their own. Never take my vehicle anywhere else. More

by AWAITS650 Verified Customer Verified Customer

Report | Print

YALL ARE TERRIFIC! EVERY TIME I NEED TO GET A VEHICLE IN FOR CALIBRATION, I AM ALWAYS TAKEN CARE OF WITH SUPER FAST AND FRIENDLY SERVICE. EVERY TIME I NEED TO GET A VEHICLE IN FOR CALIBRATION, I AM ALWAYS TAKEN CARE OF WITH SUPER FAST AND FRIENDLY SERVICE. More

by OFFICEMANAGEROZONECOLLISION2 Verified Customer Verified Customer

Report | Print

They are very polite and answer all questions you might have. You are treated very good. have. You are treated very good. More

by JANETCANTRELL Verified Customer Verified Customer

Report | Print