Jace Bixler

Robin was the best to deal with and had very good, and open communication, I would definitely purchase from Grissom and Robin again. (not sure how/why Pugh still has a job there) open communication, I would definitely purchase from Grissom and Robin again. (not sure how/why Pugh still has a job there) More

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We can't say enough good things about Grissom. Jase,Riley and Pete were a pleasure to work with. They went above and beyond to get us in the Jeep my wife wanted. We will recommend Grissom without Jase,Riley and Pete were a pleasure to work with. They went above and beyond to get us in the Jeep my wife wanted. We will recommend Grissom without any hesitation. The general manager kept us informed at every step. They treated us like we were the only ones at the dealership. More

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🚩🚩🚩Let me start by saying, I'm not one to complain or leave bad reviews but my experience w/ Grissom Chrysler this evening left my husband and I completely baffled. Here we go. Today was supposed to leave bad reviews but my experience w/ Grissom Chrysler this evening left my husband and I completely baffled. Here we go. Today was supposed to be such an exciting day, I was supposed to drive home a brand new Jeep Grand Cherokee instead I left the parking lot crying and thinking, "What the heck just happened". Tuesday afternoon, my husband and I stopped by the dealership. After hours of walking back and forth between vehicles, I finally decided on a 2023 Jeep Grand Cherokee Altitude. I test drove it and I was in love. The salesman, Jace laughed and joked with us and was patient while I was being indecisive. My husband encouraged me to keep looking and not decide on the first car, we drove around that evening and I even looked at a few on Wednesday afternoon. I made the decision to buy the Jeep. I called the dealership, talked to Jace and let him know that I was approved for a loan through our own bank, he proceeded to ask me if I wanted him to look and see if he can get me a better rate than I was given with my own bank. I politely declined, as I didn't want my credit ran a second time and I trust our bank. I asked about any promotions, discounts, or incentives. He applied one that was generic to that car, but "forgot" to inform us of a First Responder discount, even though he knew that my husband was a Police Officer. I inquired about any incentives, specifically getting the windows tinted or adding upgraded floor mats to protect the vehicle. I was informed that they do not offer incentives. We then discussed the cost of the vehicle, I informed him of a Chrysler friend discount, I specifically asked if it would be taken off from the before total he gave me, he answered "correct". Fast forward to today, my dear husband ran to the bank to sign papers then quickly went home to let the dogs out and shower before having to get to the dealership to sign his part of the paperwork before he went to work. While at the dealership, My husband asked about adding on window tinting or upgraded floor mats. He was informed that if they were to give free items that it could cost them their Green Slip ? so they don't do it. Jace informed my husband, I can offer you 3 free oil changes. My husband informed him that was already included. Jace replied, "how about powertrain warranty". Again already included to every buyer at the dealership. My husband informed them that if it weren't for me loving that Jeep that we would just go to another dealership where they would give us some type of incentives for buying a BRAND new vehicle. I discussed with my husband, decided to proceed with buying the car. The manager came out, and refused to do business with us because we were unhappy and they don’t do busy with unhappy people. Run! I now am left with no car, a loan for a vehicle I do not have, a cashier check for a down payment and paid insurance. Run run run! More

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I have been working with Robin for 6 plus years now. We love working with her! Every time we’ve gotten a new lease, she listens to what we want, finds the best option and makes it happen. She’s efficien We love working with her! Every time we’ve gotten a new lease, she listens to what we want, finds the best option and makes it happen. She’s efficient and works as fast as she can! We love coming to see Robin and will continue to come for many more years! More

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Jace Bixler is friendly and very knowledgeable. He took the time to go through my new vehicle and answered all of my questions. The entire sales staff is friendly and always helpful the time to go through my new vehicle and answered all of my questions. The entire sales staff is friendly and always helpful More

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All the staff were Very helpful in answering all my questions and concerns. Everyone was polite and made sure to go over everything there was to know about my new vehicle. questions and concerns. Everyone was polite and made sure to go over everything there was to know about my new vehicle. More

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Jace was an excellent salesman. He was professional, kind, and answered all my questions. He was very knowledgeable and followed up with any issues I had. Thank you kind, and answered all my questions. He was very knowledgeable and followed up with any issues I had. Thank you More

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Grissom dealership is probably the best experience we had buying a vehicle! Jace Bixler ,Telmon Nix , they made the experience of buying our vehicle so easy from start to finish! I would highly recommend thi buying a vehicle! Jace Bixler ,Telmon Nix , they made the experience of buying our vehicle so easy from start to finish! I would highly recommend this dealership to others . They all made us feel so welcomed. Awesome,Awesome Dealership! More

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Love our Car! Jace was great, as well as Peter - they made the experience a smooth one and kept us informed on everything. Then Jace followed up with making sure t Jace was great, as well as Peter - they made the experience a smooth one and kept us informed on everything. Then Jace followed up with making sure the undercoating was done in a timely manner - so glad we went to Grissom!! More

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Grissom is over the top on how they treat costumers and are 2nd to none! Wonderful experience and I can’t wait to buy another vehicle from them in the future. Everyone should have to experience this deale are 2nd to none! Wonderful experience and I can’t wait to buy another vehicle from them in the future. Everyone should have to experience this dealership while buying a vehicle. They definitely have the know how in customer relations and great knowledge of the vehicles they sell!! Jace Bixler is one of the best I have ever dealt with and made me feel more than comfortable with my vehicle purchase. I will most definitely without a doubt recommend Grissom to any and every person I know who are shopping for a new vehicle. Great great great experience for me!!! More

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