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624 Reviews of JT Tibbits
December 20, 2024
Sales rep AJ Denton is the man! Knows his EVs, knows how to wrangle a sale and is wonderfully engaging as a person. He got me fixed up with a dandy Mach E and already took one pho Knows his EVs, knows how to wrangle a sale and is wonderfully engaging as a person. He got me fixed up with a dandy Mach E and already took one phone call to help me figure out the finer points. I’ll keep that relationship alive, for sure. More
by CCLAUS104
Verified CustomerOther Employees Tagged: AJ Denton , Noel (don’t know last name) got me through paperwork.
December 20, 2024
Personnel is pleasant, but following through on tasks is lacking. 1. My vehicle was not ready with installed prepaid accessories at pick up. I then could not be accommodated to have said accessories ins lacking. 1. My vehicle was not ready with installed prepaid accessories at pick up. I then could not be accommodated to have said accessories installed at a later date on a Saturday, after the mistake was on your end. I had to be refunded the money for the accessories and labor. Business was lost on your end. 2. Insurance was not taken care of before pick up, when I was told it would be. Luckily I suspected it wasn’t taken care of, and took it upon myself to make sure it was done before I headed out to pick up my new vehicle. Due to living over an hour away this would have prevented me from picking up as my insurance was closed by the time I arrived. 3. Living over an hour away makes it logistically difficult to make it all work with my work schedule. The dealership is open until 7:00 pm, but could not accommodate a 6-6:30 pm pick up because my sales associate leaves at 5:00 pm. This required me to miss work. I could have made several unnecessary trips to the dealership due to lack of attention to detail and following through on the basics of being a sales associate. It does make the impression that once the purchase agreement is signed, the care for customer drops off. This does not set well after spending over $50k. I am not saying I would not give Metro Ford another chance, but this should be taken as constructive criticism and rectified. More
by NESTLE105
Other Employees Tagged: Jennifer Gifford
December 13, 2024
This is exactly how vehicle shopping should be. The dealer from start to finish was top notch. We look forward to many more purchases for our company in the future. The dealer from start to finish was top notch. We look forward to many more purchases for our company in the future. More
by ctmsummitcompanies
Other Employees Tagged: Darlene Shafran
December 11, 2024
Jennifer and Metro were generally great. This is my 2nd vehicle with them. I just wish I’d been provided a written trade in offer, as I wasn’t aware until well into the process that the offe This is my 2nd vehicle with them. I just wish I’d been provided a written trade in offer, as I wasn’t aware until well into the process that the offer made by Metro included my tonneau cover. Was pretty frustrating. More
by Matt Wiley
Other Employees Tagged: Jennifer Gifford
December 07, 2024
jenn was absolutely the easiest car dealer I've ever worked with in my entire life. She listened to my needs. She met my needs and worked with me on a fair and equitable purchase. When I was offered a c worked with in my entire life. She listened to my needs. She met my needs and worked with me on a fair and equitable purchase. When I was offered a cruise with the purchase and then denied that cruise because I was purchasing from out of state jenn went to bat for me to make sure that I got that cruise i was assuming i would get . Not only that, but there was some damage to the truck prior to me purchasing it, and she stuck to her word about getting the damage repaired. She also brought the vehicle to me to the DMV in my city stayed with me while the paperwork was completed to make sure that everything That needs to be done was done. She went above and beyond she should be running the place.!! More
by cmurra6745
Other Employees Tagged: Jennifer Gifford
December 07, 2024
Bob Ruzzo was terrific to deal with. Very knowledgeable RE the product line, available options and the delivery process Would highly recommend Bob and Metro Ford Very knowledgeable RE the product line, available options and the delivery process Would highly recommend Bob and Metro Ford More
by danielb6
Other Employees Tagged: Bob Ruzzo
November 23, 2024
Nicole B. Made it the process easy and smooth as possible,to buy the truck I needed . Made it the process easy and smooth as possible,to buy the truck I needed . More
by RON.WITTIG
Other Employees Tagged: Nicole Bellanger
November 18, 2024
My experience with Metro Ford is always great. My salesperson was incredibly responsive and kept an eye out for just the right vehicle for me. I'd recommend anyone to Metro Ford that was looking f My salesperson was incredibly responsive and kept an eye out for just the right vehicle for me. I'd recommend anyone to Metro Ford that was looking for sales or service More
by SUSANCERONE
Other Employees Tagged: Bill Thorpe, Jennifer Gifford
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