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JR Velasco
JR Velasco at Access Ford of Corpus Christi
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JR Velasco

General Manager

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

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4.2
31 Reviews
4.2

31 Reviews

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31 Reviews of JR Velasco

November 04, 2024

Dealership Rating
Employee Rating

The work was done wall and was completed in a timely manner. I am very satisfied More

by Phydeaux88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales, Adam Ayala, Trent Marks

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Nov 04, 2024

Access Ford of Corpus Christi responded

Thank you for this positive rating. As always, your business is greatly appreciated and we hope to have you back at Access Ford of Corpus Christi for your next due service.

October 24, 2024

Dealership Rating
Employee Rating

I did not have to wait long and service was great. Employees were also very helpful and informative of what I need to do next. I appreciate it and I will continue to buy from Access Ford in the futu More

by KILO07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales, Adam Ayala, Trent Marks

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Oct 25, 2024

Access Ford of Corpus Christi responded

Thank you for your loyalty and commitment to the Ford family! We're delighted to hear that our team at Access Ford of Corpus Christi provided great service and helpful information. We look forward to continuing this journey with you in the future!

October 22, 2024

Dealership Rating
Employee Rating

They did a good job work done in timely manner. Service advisor kept me informed More

by Phydeaux88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales, Adam Ayala, Trent Marks

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Oct 23, 2024

Access Ford of Corpus Christi responded

Thank you for your positive feedback! We're thrilled to hear that our team at Access Ford of Corpus Christi provided timely service and kept you informed throughout the process. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!

October 17, 2024

Dealership Rating
Employee Rating

Fast service, good communication, friendly employee's, good people skills, handle their business, easy communication More

by Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales, Adam Ayala, Trent Marks

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Oct 18, 2024

Access Ford of Corpus Christi responded

Ayala, we're delighted to hear you had a positive experience with our team at Access Ford of Corpus Christi! Thank you for highlighting the fast service and good communication. We appreciate your feedback!

September 28, 2024

Dealership Rating
Employee Rating

There is a communication problem with this company. You can call and leave a message, schedule online, chat with someone online, but no one will ever call you back. It is frustrating when you try for D More

by SASHWORTH2
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales, Trent Marks

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Oct 01, 2024

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback. I sincerely apologize for the communication issues you’ve encountered, and I understand how frustrating it must be to not receive a response after multiple attempts. This is certainly not the level of service we strive to provide. I’d like to personally assist you in resolving this matter and improving the communication process. Please reach out to me directly at adamrodriguez@lithia.com, and I will make sure your concerns are addressed promptly. Thank you for bringing this to our attention, and I hope to have the opportunity to restore your trust in our service. Best regards, Adam Rodriguez Service Manager adamrodriguez@lithia.com

September 21, 2024

Dealership Rating
Employee Rating

Èveryone at the Access Ford I go to is friendly courteous knowledgeable and helpful. I highly recommend them to everybody I know. Thanks to everybody who works there. More

by CHERIELSNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales, Adam Ayala , Sean and Melissa are both fantastic!

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Sep 23, 2024

Access Ford of Corpus Christi responded

We're glad to hear you had a positive experience at Access Ford of Corpus Christi! Thank you for your kind words about our friendly and knowledgeable team. We appreciate your recommendation!

September 19, 2024

Dealership Rating
Employee Rating

The service was done in a very professional manner. No problems. There was no mess to clean up More

by HGOODRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales

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Sep 20, 2024

Access Ford of Corpus Christi responded

Thank you for the fantastic five-star review! We're glad to hear that your service at Access Ford of Corpus Christi was handled professionally and efficiently. We always aim for a clean and hassle-free experience for our customers. We appreciate your feedback and look forward to seeing you again soon!

August 03, 2024

Dealership Rating
Employee Rating

Excelente servicio, para un cambio de aceite fue súper rápido y el trabajo muy limpio More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Bolster, Juan Buentello, Diana Castillo, Golden Gonzales, George Gonzalez, Adam Ayala, Nichole Harris, Patti Fitzgerald, Trent Marks

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Aug 05, 2024

Access Ford of Corpus Christi responded

Jorge, gracias por tu excelente reseña! Nos alegra saber que el servicio para tu cambio de aceite fue rápido y que el trabajo fue muy limpio. Apreciamos tu feedback y esperamos poder servirte nuevamente en Access Ford of Corpus Christi.

October 03, 2023

Dealership Rating
Employee Rating

Very nice and professional in handling my issue In and out very quickly. Thank You More

by NOEMAIL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales, Adam Ayala , Ron the mechanic

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Oct 04, 2023

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 16, 2023

Dealership Rating
Employee Rating

Purchased a vehicle with requirements to fix the moonroof. Still messed up to this day. The service department is horrible! More

by Marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 20, 2023

Access Ford of Corpus Christi responded

Thank you for your review. We're sorry your visit didn't go as planned, Marcus, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

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