JR Rodriguez
JR Rodriguez at Walter's Mercedes-Benz of Riverside

JR Rodriguez

Service Advisor

Walter's Mercedes-Benz of Riverside

3213 Adams Street
Riverside, CA 92504

4.9
438 Reviews

JR Rodriguez is not only a veteran in automotive service with over 12 years of experience, but also served his country in the United States Marine Corps. He enjoys staying active by running and hiking as well as spending time with his son. JR is a sports enthusiast and roots for the Los Angeles Dodgers, Los Angeles Lakers, and San Fransisco 49ers. The 2015 SLS AMG coupe is JR's favorite Mercedes Benz. He looks forward to assisting you with all of your service needs and will make sure you leave feeling 100% satisfied.

4.9

438 Reviews

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438 Reviews of JR Rodriguez

June 23, 2025

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Employee Rating

This dealership is super awesome! The customer service is great! JR Rodriguez was very knowledgeable and polite! Great service, over all! I highly recommend this dealership for auto r More

by Married-Wit-Children & a Dog!
Service Price Transparency
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Recommend Dealer
Yes
Jun 23, 2025

Walter's Mercedes-Benz of Riverside responded

We appreciate your positive review and recommendation! We strive for 100% customer satisfaction, and we are thrilled that JR provided you with top-notch service. It is our pleasure to serve you and your Mercedes-Benz needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

June 18, 2025

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My recent service at Walter's MB Riverside exceeded my expectations. JR Rodriguez, my service advisor, kept me informed as the work was being done, and he made sure the job was done completely and profess More

by ksykes57
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Recommend Dealer
Yes
Jun 20, 2025

Walter's Mercedes-Benz of Riverside responded

Thank you for sharing your positive experience with us. We are glad that JR took great care of you and kept you well informed throughout the process. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

June 01, 2025

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Excellent service from all. Customers are greeted and treated with professionalism No heavy handed sale pitches More

by Linda599
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Recommend Dealer
Yes

Other Employees Tagged: Justin Campbell , Housekeeping staff-I don’t know names. Prise in their work

Jun 02, 2025

Walter's Mercedes-Benz of Riverside responded

Linda, Thank you for leaving us this amazing review! We are happy to know that our team greeted/treated you with professionalism and provided you with excellent service. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 19, 2025

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Great service great hospitality. I’m always treated with respect and my concerns are taken seriously and promptly!! More

by lennox
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Recommend Dealer
Yes
Apr 21, 2025

Walter's Mercedes-Benz of Riverside responded

Lennox, Providing great service is so important to us here at Mercedes-Benz of Riverside and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they treated you with respect as always and took your concerns seriously/promptly. We look forward to continue serving you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 16, 2025

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JR Rodriguez was an excellent service rep. He never pressured me and made me feel comfortable in all aspects. He gave me pricing and let me choose what I felt needed to be serviced on my car. More

by Cheri
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Recommend Dealer
Yes

Other Employees Tagged: Ashley Botello , Anna at front desk

Apr 17, 2025

Walter's Mercedes-Benz of Riverside responded

Cheri, Providing exemplary service is so important to us here at Mercedes-Benz of Riverside and we are glad that JR's efforts met your satisfaction! We are thrilled to know that he was excellent, never pressured you and made you feel comfortable in all aspects. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 04, 2025

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Thanks again JR Rodriguez. I appreciate the ability to make an appointment and hat JR listened to my concerns and went over the report with me. More

by BonnieV
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Recommend Dealer
Yes
Apr 04, 2025

Walter's Mercedes-Benz of Riverside responded

Bonnie, We appreciate you for leaving JR this remarkable review! We are delighted to know that he listened to your concerns and went over the report with you. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 20, 2025

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They are very professional in treating customers and very professional performing the work needed for your vehicle More

by framirez9939@westphysicians.org
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Recommend Dealer
Yes
Mar 21, 2025

Walter's Mercedes-Benz of Riverside responded

We appreciate you for leaving us this remarkable review! We are delighted to know that our team was very professional in treating you and performing the work needed for your vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 03, 2025

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Professionals, caring and courteous with a commitment to none other than excellent service for all clients. More

by Cheryl123
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2025

Walter's Mercedes-Benz of Riverside responded

Cheryl, We are grateful for you leaving us this wonderful review! We are pleased to know that our team was professional, caring, courteous and committed to providing you with excellent service. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 28, 2025

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Great Service at the Dealership. Job well done Joe in the service department did a professional job More

by eljhuxen
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Recommend Dealer
Yes
Mar 03, 2025

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Joe this positive review! We are happy to know that he did a professional job and did it well. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

February 27, 2025

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Employee Rating

I’ve been buying cars from Walter’s for almost 15 years. They are great to work with and take care of their customers. JR Rodriguez in service is awesome. He always meets the quoted time frame and keeps me More

by KellyV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

Walter's Mercedes-Benz of Riverside responded

Kelly, We are grateful for you leaving JR this exceptional review and recommendation! We are thrilled to hear that JR took excellent care of you and your automotive needs. We are pleased to know that he always meets the quoted time frame and keeps you updated throughout the process. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

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