JR Arnold

Don’t trust Castle Autoplex in McHenry. I never had a problem with Gary Lang. The work I had done lately at Castle seems to be okay with no problems to this date. They are however deceptive I never had a problem with Gary Lang. The work I had done lately at Castle seems to be okay with no problems to this date. They are however deceptive in that they over charged me in the amount of $840.00. To explain, I have Car Shield and I contacted them after paying a bill I thought was to high. I was advised by Car Shield that the person they talked to at Castle said all I had to pay for the repairs was my deductible. The Business Manager, JR Arnold lied to me stating he did not receive a message a week prior to call me. He also lied stating he did not know why I wanted him to call. Yet he knew the service person I dealt with. When talking to him explaining what Car Shield stated, he said he didn’t care what that said that they are a third party. Use caution when dealing with Castle Autoplex. They are not there for the customer, just to make as much money they can from you. More

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Thank you for taking care of my recall on my new car. You even washed my dirty car because I got caught in the rain the other day. You even washed my dirty car because I got caught in the rain the other day. More

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Very helpful & helped lower my bill with a coupon & using my GM points to pay part of my bill. Also had an employee come to my home & pick up my auto & also returned it after the service work was completed my GM points to pay part of my bill. Also had an employee come to my home & pick up my auto & also returned it after the service work was completed. Very helpful! Thanks! More

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Was able to bring in my Colorado for a full service oil change with no appointment needed. Great Service. change with no appointment needed. Great Service. More

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Bad experience. ... Never would recommend this dealership... Made me feel lime it was my fault ... Never would recommend this dealership... Made me feel lime it was my fault More

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I wish there was a zero-star rating. I asked for a quote to repair the rear power hatch for my 2013 GMC Terrain SLT. The door would open, bounce up and down a few times, and then close. I asked for a quote to repair the rear power hatch for my 2013 GMC Terrain SLT. The door would open, bounce up and down a few times, and then close. I was quoted $1,800.00 for the repair. When searching YouTube, I found that this repair was very very simple to install and parts were $17.00 at AutoZone. I previously had my battery replaced at a cost of $800.00 because the cables were corroded and previous to that, I was told my Lower Front Bushings needed to be replaced, confirmed by Firestone Complete Auto Care, and paid $2,400.00 at Castle. Calling today to confirm the quote from Firestone, they charge $700.00 for the job, including alignment. I have never felt so ripped off in my life and hope this review is read by all. I have nothing good to say about Castle Chevrolet Buick GMC McHenry and I will not visit them again, nor purchase a GMC in the future if this is the type of business they use to represent their product. More

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Very accommodating. I was able to get an appointment quickly and the wait time for the service was exactly what they told me it would be. All the employees are very hel I was able to get an appointment quickly and the wait time for the service was exactly what they told me it would be. All the employees are very helpful. More

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Everyone here was so nice. They kept working with me to find a price that would fit my budget. Definitely would buy another car there in the future. They kept working with me to find a price that would fit my budget. Definitely would buy another car there in the future. More

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Another great experience at GaryLang. Major work needed and it was handled perfectly thanks again. Matt was professional and kept me informed on all the repairs. He worked with the manufa Major work needed and it was handled perfectly thanks again. Matt was professional and kept me informed on all the repairs. He worked with the manufacturer and got everything covered that was entitled to me. Again it helps when you maintain your car and trust the services they recommend through out your vehicles life. Without those records and needed services, it could have gone in another direction??? Yikes. But with my maintenance records all right there. A new engine, starter and turbo.. all covered by the manufacturer with no issues… only because my maintenance records where all on GaryLang’s records. So the few hundred dollars I had spent really paid itself back in thousands. Please believe them when they recommend those services. It pays for itself in the long run. Thanks again to GaryLang and Matt. I trust your every recommendation and the service you provide. Life long customer.. More

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Service Consultant Sam Price did a great job yesterday (01/11/22). Informative, and had the work I requested. He kept me updated and the work was completed in less than 4 hours. Great job Sam! (01/11/22). Informative, and had the work I requested. He kept me updated and the work was completed in less than 4 hours. Great job Sam! More

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