It would have been a 5 star.
But when I brought my vehicle in on Friday Oct. 11th, for the second Z coating and detailing, because the detailing was not good when I bought the ca
But when I brought my vehicle in on Friday Oct. 11th, for the second Z coating and detailing, because the detailing was not good when I bought the car, I was told by the service department that I couldn't get my vehicle back until Tuesday the following week at the earliest. That would have been fine, if I hadn't scheduled the appointment 2 weeks in advance, but I did, when I bought the car on Friday, Sept. 27th. In addition, the new Manager called me the week prior and talked with me personally about the appointment and getting a loaner car. He said to see him as soon as I arrived. When I arrived and asked for him, he said he didn't remember the conversation and told me they didn't have a loaner. With all that said, they did pull through on the loaner and detailing, I'm assuming the coating was done. I agreed to pick up the car the following morning, in the interest of my time, I did not have all day to wait. Communication is key. In the end, my car looked fabulous when I picked it up. I attribute getting this done in a timely manner to JP Pullen. He coordinated getting this done in a timely manner. I'm sure it will run smoother in the future.
Thank you.
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by LIESA65
Verified Customer
Verified Customer
Nov 20, 2024 -
INFINITI Of Orland Park responded
Thank you for sharing your detailed feedback. We're glad to hear that your car looked fabulous after the detailing and coating, and we appreciate your understanding of the situation. We also want to apologize for the miscommunication regarding the loaner car and the timing of your appointment. It's clear that there were some missteps along the way, but we’re glad JP Pullen was able to step in and get everything back on track. Your experience and feedback are important to us, and we’ll make sure to work on improving communication for future visits. Thank you again for your patience and for giving us the opportunity to serve you.
Best Wishes,
INFINITI Of Orland Park
Perfect experience.
From the sales staff, managers and service technicians. Could not ask for a simpler buying process!
From the sales staff, managers and service technicians. Could not ask for a simpler buying process!
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by cbartels12
Verified Customer
Verified Customer
Nov 20, 2024 -
INFINITI Of Orland Park responded
Thank you so much for your kind words! We're thrilled to hear that you had a perfect experience with our sales staff, managers, and service technicians. We always strive to make the buying process as simple and seamless as possible for our customers. If you need anything else, we're here to help!
Best Wishes,
INFINITI Of Orland Park
Yes, I will recommend this dealership and will purchase
more vehicles from this location for the good services that they had gave an outstanding job
more vehicles from this location for the good services that they had gave an outstanding job
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by VADER7235DH
Verified Customer
Verified Customer
Nov 12, 2024 -
INFINITI Of Orland Park responded
Thank you so much for your recommendation and your confidence in us! We’re thrilled to hear that our team’s dedication to outstanding service has earned your trust and future business. We look forward to helping you with all your automotive needs and can’t wait to welcome you back when you’re ready for your next vehicle. Thank you for being a valued part of our dealership family!
Best Wishes,
INFINITI Of Orland Park
I never had any issues with them for the 5 years I’ve
been coming
been coming
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by LILMOMMY37
Verified Customer
Verified Customer
Sep 11, 2024 -
INFINITI Of Orland Park responded
Thank you so much for your loyalty over the past five years! We’re thrilled to hear that you've consistently had positive experiences with us. Your trust and satisfaction mean a lot to our team. If there's ever anything you need, please don't hesitate to let us know. We look forward to continuing to provide you with excellent service!
Best Wishes,
INFINITI Of Orland Park
JP and the team were helpful in teaching me more about
purchasing a vehicle and also helping me teach my end goal of getting a new vehicle.
purchasing a vehicle and also helping me teach my end goal of getting a new vehicle.
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by antawun2016
Verified Customer
Verified Customer
Aug 09, 2024 -
INFINITI Of Orland Park responded
Thank you for sharing your experience! We’re delighted to hear that JP and the team were helpful in educating you about the vehicle purchasing process and supporting you in reaching your goal of getting a new vehicle. It’s wonderful to know that we could assist you on this important journey. If you have any more questions or need further assistance, we’re here to help. Enjoy your new vehicle!
Best Wishes,
INFINITI Of Orland Park
I’ve been receiving extraordinary service from all levels
at Infinity Orland Park. From my Salesman JP who is at all times hands on, to my service advisor Christine, to the attention of detail of the technic
at Infinity Orland Park. From my Salesman JP who is at all times hands on, to my service advisor Christine, to the attention of detail of the technician who serviced and repaired my vehicle. I am completely satisfied. Thank you!
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by BBSHEPPARD10
Verified Customer
Verified Customer
Jul 03, 2024 -
INFINITI Of Orland Park responded
Thank you so much for your glowing review! We're thrilled to hear that you've been receiving extraordinary service from JP, Christine, and our dedicated technicians!
Providing a seamless and satisfying experience for our customers is our top priority, and we're delighted that you noticed our team's dedication and attention to detail. Your satisfaction means a lot to us.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. Thank you again for choosing us!
Best Wishes,
INFINITI Of Orland Park
I loved my sale person JP .
He was perfect for helping me figure out my new vehicle. Very understanding of my budget. Also the manager was very supportive of my request . From
He was perfect for helping me figure out my new vehicle. Very understanding of my budget. Also the manager was very supportive of my request . From start to finish was easy process. Walk in for my appointment JP had everything ready for me to be preapproved. I love my Qx60 . Thank u
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by BKEISHAB1
Verified Customer
Verified Customer
Other Employees Tagged:
JJ Vock
Jun 20, 2024 -
INFINITI Of Orland Park responded
Thank you so much for your glowing review! We're thrilled to hear that JP and our manager provided you with such a positive and seamless experience. It's wonderful to know that JP's understanding of your budget and the team's support made the process easy for you. We're delighted that you love your new QX60! If you need anything in the future, don't hesitate to reach out. Enjoy your new vehicle, and thank you for choosing us!
Best Wishes,
INFINITI Of Orland Park
JP was outstanding at his job.
He is VERY informative and he makes sure you understand what he’s telling you before your big purchase. What a amazing guy!
He is VERY informative and he makes sure you understand what he’s telling you before your big purchase. What a amazing guy!
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by timotheus_sanders
Verified Customer
Verified Customer
Jun 19, 2024 -
INFINITI Of Orland Park responded
Thank you for your glowing review! We'll be sure to pass along your compliments to JP and the rest of the team. Thank you for choosing us, and if you have any further questions or need assistance, please don't hesitate to reach out.
Best Wishes,
INFINITI Of Orland Park
One of the best dealership in Illinois.
The service is always 💯 percent 🙄 keep up the outstanding work you are doing
The service is always 💯 percent 🙄 keep up the outstanding work you are doing
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by JAHLOVERIPTON
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2024 -
INFINITI Of Orland Park responded
Thank you for your kind words! We're thrilled to be considered one of the best dealerships in Illinois, and we appreciate your recognition of our service being consistently excellent. Your satisfaction is our priority, and we're committed to maintaining our high standards.
We're grateful for your support and encouragement. If you ever need anything else or have further feedback, please don't hesitate to reach out. We look forward to serving you again in the future.
Best Wishes,
INFINITI Of Orland Park
Customer focused was apparent and appreciated.
Leadership resonated throughout my entire time at the dealership. Perfect communication via video and in person. No pressure services
Leadership resonated throughout my entire time at the dealership. Perfect communication via video and in person. No pressure services
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by STOMP EXTERMINATORS
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2024 -
INFINITI Of Orland Park responded
Thank you for your wonderful feedback! We're delighted to hear that our customer-focused approach was apparent and appreciated during your time at the dealership. It's fantastic to know that our leadership and communication resonated with you, both through video and in person. We're committed to providing a no-pressure service environment where you can feel comfortable and confident in your decisions.
Your satisfaction is our priority, and we appreciate your support. If you ever need anything else or have further feedback, please don't hesitate to reach out. We look forward to serving you again in the future.
Best Wishes,
INFINITI Of Orland Park
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