JOSHUA KENNETH JOHNSON

Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

by Hennie Moss Verified Customer Verified Customer

Report | Print

Excellent customer service from start to finish. Check in was fast and easy. Staff was friendly and knowledgeable. Check in was fast and easy. Staff was friendly and knowledgeable. More

by timka323 Verified Customer Verified Customer

Report | Print

Anita was a huge help with getting my car fixed and back to me in a timely manner. She was very communicative and honest about all the work my car needed. to me in a timely manner. She was very communicative and honest about all the work my car needed. More

by stellpflugmatt Verified Customer Verified Customer

Report | Print

Excellent customer service kindly friendly Xxx xx xx xx xx x x x x x x. xx x x x x x x. More

by ncruzagosto Verified Customer Verified Customer

Report | Print

North Tampa Service department is the best in the Bay Area! Thanks again for making myself few welcomed and taking care of my 2023 VW Taos! Area! Thanks again for making myself few welcomed and taking care of my 2023 VW Taos! More

by craw80ford Verified Customer Verified Customer

Report | Print

I've been a customer for way over a decade. Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding More

by rsugar1 Verified Customer Verified Customer

Report | Print

Excellent experience for two repairs on my 21 Atlas AC and SOS module. Thw dealership provided me with a loaner throughout the length of the repar which was very much appreciated. Communication was good a and SOS module. Thw dealership provided me with a loaner throughout the length of the repar which was very much appreciated. Communication was good and everything is running smoothly with the car now. More

by BN Verified Customer Verified Customer

Report | Print

Josh was very professional in his communications about our issue. He put me at ease when I was concerned about the required part being on backorder. our issue. He put me at ease when I was concerned about the required part being on backorder. More

by JKSWOPE29 Verified Customer Verified Customer

Report | Print

Cool, relaxing and professional environment. The team members explained everything. I liked the video as well. The team members explained everything. I liked the video as well. More

by drjo808 Verified Customer Verified Customer

Report | Print

Pleasant service experience. Wish it was closer to my home location in Fort Myers. Long ride to reach dealership. Wish it was closer to my home location in Fort Myers. Long ride to reach dealership. More

by YELLOWDUCK1391 Verified Customer Verified Customer

Report | Print