JONATHAN SHAFFER
JONATHAN SHAFFER at Southern Ford

JONATHAN SHAFFER | Page 5

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
94 Reviews
4.9

94 Reviews

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94 Reviews of JONATHAN SHAFFER

May 29, 2026

Dealership Rating
Employee Rating

Jon was great, communicative Communicated via text, timely replies, very pleasant. **I don't have more to share** More

by chelsea.dreiling
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 29, 2026

Dealership Rating
Employee Rating

Jonathan was extremely helpful and was a pleasure to work with. Had an issue and scheduled an appointment the same day and the service department had me in and out in a couple hours. Best service experience More

by tuffying
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 29, 2026

Dealership Rating
Employee Rating

I was able to get my state inspection at this late date, the 28th of the month, without an apt. They not only fit me in but also set me up with Uber so that I didn't have to sit around waiting all day. Than More

by ritawade1952
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 10, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 25, 2026

Dealership Rating
Employee Rating

First experience a couple months after purchase was unfortunate. My concerns were dismissed. This time my concerns were actually checked and verified. I appreciate Jonathan Shaffer being helpful and ac More

by Reneedawn91
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

May 27, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 25, 2026

Dealership Rating
Employee Rating

Do not let Jonathan go. He deserves a raise! He communicates effectively and updates regularly. More

by Reynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 22, 2026

Dealership Rating
Employee Rating

Fast and easy It was a recall fix there isn't much to say I dropped of truck and went home. More

by CBE8163
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

May 27, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 22, 2026

Dealership Rating
Employee Rating

I like it better when it was Hall Ford, the customer service was a lot better More

by Chrisellis0271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 22, 2026

Dealership Rating
Employee Rating

Great service, attention and communication outstanding. Very grateful with the service provided by Jonathan and the team. More

by km4ina445.445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 22, 2026

Dealership Rating
Employee Rating

Friendly service. Got my truck in and out . Highly recommend for your ford service needs More

by RARE991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 21, 2026

Dealership Rating
Employee Rating

I was very impressed by our first visit to southern ford. The video inspections were very helpful and we felt no pressure to get every single recommended service completed right away. We intend on continuin More

by Cbisson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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