JENNIFER WILLIS
JENNIFER WILLIS at Buick GMC Brooksville
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JENNIFER WILLIS

SALES CONCIERGE

Buick GMC Brooksville

15164 Cortez Blvd
Brooksville, FL 34613

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4.9
15 Reviews
4.9

15 Reviews

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15 Reviews of JENNIFER WILLIS

March 05, 2025

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Employee Rating

Bought three cars here. This time was bad. Deceptive sale. Hidden $500 line item in contract. More

by RPSEDOTTI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

February 17, 2025

Dealership Rating
Employee Rating

Stone is rude, unhelpful and knows nothing about the product he is selling. Thank you to the staff who were able to switch me over to someone pleasant. More

by ICE_BLU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: STONE QUEVLI, NOAH MATZ

Feb 18, 2025

Buick GMC Brooksville responded

Thank you for taking the time to let us know about your experience. I'm sorry to hear that you were disappointed with your experience with Stone. I happened to witness the interaction while you were in the showroom and I observed that Stone was kind and patient throughout the process. Our team worked very hard to accommodate your needs and tried to be flexible to overcome a few obstacles related to completing the delivery process. That said, we can always improve the level of communication we provide our customers to ease any frustrations when complicated situations arise. We will certainly take your feedback seriously and look to make improvements where we can. I am pleased to hear that you enjoyed your experience with Bruce.

Feb 18, 2025

Buick GMC Brooksville responded

I can appreciate where you are coming from and we have no intention of lying about anything. We are certainly not perfect and sometimes people do have an "off" day --and sometimes people just don't make a connection. I regret that this was not identified earlier in the process, so we could have avoided disappointing you. As I mentioned, we definitely receive the feedback and will look to make improvements where we can. We don't expect our salespeople to be product experts on every vehicle on the lot, especially 15 year old vehicles. However, we can certainly make a better effort to gather the information to help our customers. Being as though you did not have the required documents from your bank in order to take delivery at your initial visit, living out of state and your previous obligations the following day did present some challenges in making the delivery process efficient. However, I was involved in the process throughout, and our management team was making every attempt to accommodate your needs. Unfortunately, this presented some challenges for ourselves--and for you, which I'm sure contributed to frustrations on both sides. Again, I'm sorry that your experience with Stone was a disappointing one. I am not discounting your experience. However, your experience with Stone is not representative of his performance here. Stone is a kind, patient, helpful and respectful employee and I greatly enjoy having him on our team. I am so sorry that you did not get to experience this during your interactions. Sincerely, Jennifer Stals General Manager

Feb 18, 2025

ICE_BLU responded

Hey, sorry no I understand you are running a business and do not want to be seen in a negative light, but lying is not about to happen in this scenario. Two other colleagues came upto me on the second day I returned apologizing for his behavior, how he's not normally like that, how I was there for hours and everyone felt bad for me, how he is currently not feeling well. So stating you witness he was kind and patient is a complete lie. He walked off multiple times playing games on his phone I had to ask colleagues questions because he was no where to be found. This man sighed at EVERYTHING I said like I was a bother, I'm bringing cash to a dealership and this is how he acted is inexcusable. He knew nothing about a Hummer, he either didnt know the answer with no attempt to find out or incorrect information, for example he told me it had no navigation and I would have to pay a subscription to get it, you have to study the product you are selling. I belive this is an AMAZING dealership, and have nothing but positive things to say about it, I would make the drive again in a heartbeat to buy another car from them. Everyone bar Stone was so friendly, nice and helpful, but Stone is not a good employee, and I refuse to lie, sorry

January 26, 2025

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Employee Rating

This is the second vehicle we have purchased at this dealership. After a terrific test drive with Sal, he and Noah helped us craft a great deal. Howard made the financing quick and easy. Jennifer was More

by PATER1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 18, 2025

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Employee Rating

I heard about this dealership thru word of mouth. I am very pleased with the results not only with the service department but the sales department as well. Prompt, very polite, professional, very s More

by MARGATTJJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: SAL DIBARTOLOMEO, DENISE LACICH, DANETTE SIETSEMA , Anthony F Grima

Jan 22, 2025

Buick GMC Brooksville responded

Thank you so much for trusting us to serve you. Word of mouth is the best endorsement we could ask for. Thank you!

December 09, 2024

Dealership Rating
Employee Rating

Dealership was fairly pleasant but did not follow through on promised instructions. I am supposed to have FREE Sirius Radio for three months, and OnStar. Danette was not able to get the radio and was to ca More

by JOICEDIPALMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: DANETTE SIETSEMA, NOAH MATZ

Dec 09, 2024

Buick GMC Brooksville responded

Please accept our sincere apologies that we disappointed you. I'm so sorry to hear that Danette forgot to call you back on Saturday. All of the items you referenced for coverages are exactly as you agreed to. The only difference is they are fully individually itemized on your final paperwork. You did opt for an extended service contract, which was an additional $2054 beyond what you originally agreed to. Danette will be calling you shortly to coordinate the Sirius and On-Star activations for you. If you need anything else, please don't hesitate to ask.

December 06, 2024

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Employee Rating

Me and the wife were treated great. I feel the process takes too long. Spent many hours waiting for the process to be completed. I was pushed into taking delivery and had to come bac More

by DONEDDY401
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JOSEPH GYURICSKO, SAL DIBARTOLOMEO, DENISE LACICH , CHRISTOPHER NELSON

December 03, 2024

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Employee Rating

Very nice dealership. Denise was very attentive and patient with me. I was very pleased. More

by CHAPALLE1008
Recommend Dealer
Yes

November 03, 2024

Dealership Rating
Employee Rating

Great place to purchase my truck sales are the best always helping to make you comfortable service is on top of your problems More

by FLSTEVE60
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

October 30, 2024

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Employee Rating

Everyone was very nice and friendly. The process was very easy. Everyone made sure I was happy and got exactly what I wanted! More

by CHARNICEJ96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JOSEPH GYURICSKO, DENISE LACICH

October 23, 2024

Dealership Rating
Employee Rating

Mark Mercer has been very helpful to us. We will definitely recommend him to our friends More

by ACIAPPINA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: SAL DIBARTOLOMEO, MARK MERCER

Oct 25, 2024

Buick GMC Brooksville responded

Thank you for the kind words! We are so happy that Mark is on our TEAM!!

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