JD Koedatich

Very helpful. Explained the pickup procedure. Explained my warranty contract and they will work with the company. Explained the pickup procedure. Explained my warranty contract and they will work with the company. More

by delainesmotherman1946 Verified Customer Verified Customer

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They were very accommodating and showed concern about my problem. They delivered me back home which was very nice. problem. They delivered me back home which was very nice. More

by mmwood1774 Verified Customer Verified Customer

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Friendly, fast, did good job, like the special price, this was a standard maintenance so liked the advance time slot so no waiting around it was in & out at designated time. this was a standard maintenance so liked the advance time slot so no waiting around it was in & out at designated time. More

by rhonda.reeves99 Verified Customer Verified Customer

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Took 2 hours for the WORKS- and oil change and tires rotates. It took them 25 minutes after my scheduled appointment to get my car on the rack. rotates. It took them 25 minutes after my scheduled appointment to get my car on the rack. More

by jphuke1187 Verified Customer Verified Customer

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They did a great job I would highly recommend them and I’m ready to bring my truck in for my next service I’m ready to bring my truck in for my next service More

by dded9998 Verified Customer Verified Customer

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Ryan explained everything to me and was very clear on the process. He called me to let me know all updates. process. He called me to let me know all updates. More

by SHERRY_COE Verified Customer Verified Customer

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They are all super nice, doesn't try to up sale me. All around wonderful place. Will be back !! All around wonderful place. Will be back !! More

by beetle631 Verified Customer Verified Customer

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I am very grateful to now have a Ford dealership in Smithville that I can rely on. First experience was great. From the lady who answers the phone to the service department personnel, they were very Smithville that I can rely on. First experience was great. From the lady who answers the phone to the service department personnel, they were very friendly and informative. More

by DOIT14 Verified Customer Verified Customer

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Waited 1 hour and 40 minutes for an oil change, which is way to long. There were 2 other women waiting in front of me complaining about the same thing. The service sticker that was put in my windshield said way to long. There were 2 other women waiting in front of me complaining about the same thing. The service sticker that was put in my windshield said next service at 139,089 miles (my vehicle has 60,000 miles). The backing from the sticker was also left in the cup holder, not a huge deal but it all adds up to a not so good experience. More

by JULIEW5 Verified Customer Verified Customer

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Getting service to follow up with me for new tires was a feat in itself. I finally was able to get a schedule and confirm an appointment for tires a week later. The new program of picking up my vehicle and feat in itself. I finally was able to get a schedule and confirm an appointment for tires a week later. The new program of picking up my vehicle and delivering it back to me was the game changer. Dave Walley is kind, professional and gets back with the customer quickly. I knew my car was in good hands. I do hope this new owner gets the turnaround time for service response and action fixed. This area of customer service was frustrating since the change in ownership/management. Everyone is very nice, but actions are uber important! More

by skippi.warren Verified Customer Verified Customer

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