JD Brooks

I purchased a used Mustang Mach E from this dealership with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I original with just 3,000 miles on it, and I have now had to bring it in several times for issues that should have been caught or handled better. I originally brought the vehicle in because: -The rubber trim on the roof was cracking -The liftgate had a sticker indicating a kick to open feature, but the feature did not work -The front camera kept faulting and disabling BlueCruise, cruise control, and lane keep assist They replaced the cracked roof rubber, which I appreciate. However, during that repair they did not install the rubber bumpers inside the door jamb correctly and put the trim over the rubber, pinching it. I had to bring the vehicle back again for them to correct their own mistake. The camera issue is still not resolved. I brought the car back this week, and although they could see the fault codes in the system from 10/17 to 11/22, they told me they could not fix or replace anything because they could not duplicate the issue in that moment. The problem continues to happen, but there was no guidance on any next steps and no plan to diagnose it further. I was also told that the kick to open liftgate feature is not actually installed on my vehicle even though the sticker explaining how to use it is installed from the factory. I was informed that my car was built during a parts shortage and Ford used whatever stickers they had on hand. This is the third vehicle they have seen with this same issue, but there was no solution offered. When I first picked up the vehicle on 10/17, I arrived close to closing time, but the advisor should still have completed a proper walkthrough. The incorrect trim installation should have been noticed before the vehicle was released to me. During my most recent visit, the advisor was dismissive and did not give me the opportunity to fully explain that the camera faults are still happening. I did not feel heard, and I did not feel like anyone was interested in helping me find a path toward a solution. I really wanted a positive experience, but repeated visits, unresolved issues, and poor communication have made this frustrating. I hope the dealership takes this feedback seriously and works to improve both their attention to detail and their customer service. More

by RAMI.GARZA Verified Customer Verified Customer

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Whether I,m trading or buying, they have always worked with me to create a deal that I can live with. The service department is very accommodating and works with me to get my car in and get service and r with me to create a deal that I can live with. The service department is very accommodating and works with me to get my car in and get service and repairs done in a timely manner. More

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Ajay really worked with me to find the right truck with the features I needed at a price I could afford. He made several recommendations that led me to consider a couple more features that I really did nee the features I needed at a price I could afford. He made several recommendations that led me to consider a couple more features that I really did need, and now really appreciate on my new truck. Thanks Ajay! More

by JIM Verified Customer Verified Customer

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My service representative JD. was very professional and always courtsey and helpful. I can not say enough representative. Nicole covered for JD while he was out and did a great j was very professional and always courtsey and helpful. I can not say enough representative. Nicole covered for JD while he was out and did a great job as well. More

by FOLEYD99 Verified Customer Verified Customer

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Easy peasy drop off and pick up. JD was helpful. I wish the initial contact had more information, but luckily I called ahead and knew what to expect. JD was helpful. I wish the initial contact had more information, but luckily I called ahead and knew what to expect. More

by NANCY.HELTON Verified Customer Verified Customer

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Friendly and thorough service. I appreciate my vehicle being diagnosed and serviced within a few days versus weeks like I’ve experienced at other dealerships. I appreciate my vehicle being diagnosed and serviced within a few days versus weeks like I’ve experienced at other dealerships. More

by latikerl Verified Customer Verified Customer

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From checking in to checking out, my experience is always great at Riata Ford! I can't recommend them enough! great at Riata Ford! I can't recommend them enough! More

by CHERYL.WILSON Verified Customer Verified Customer

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Great customer service and follow up. Friendly staff who picked up and delivered my auto. Friendly staff who picked up and delivered my auto. More

by MILLSK603 Verified Customer Verified Customer

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Superior service. I was very pleased. Will refer to friends\n And family J B I was very pleased. Will refer to friends\n And family J B More

by JDBERRY928 Verified Customer Verified Customer

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Anthoni did a great job of taking care of me. His communication was great, he kept me well informed, and insured that my truck was ready on time. His communication was great, he kept me well informed, and insured that my truck was ready on time. More

by Tmhunt898 Verified Customer Verified Customer

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