JADEN BOND

Awesome fast service. Explain to me things I didn't know about my warranty. Definitely would recommend. Explain to me things I didn't know about my warranty. Definitely would recommend. More

by victorfrazier Verified Customer Verified Customer

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I had an 11:00 appointment for oil change, tire rotation, and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were per and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were performed and brought back to the service writer area where it sat for a half hour. I had to ask a service writer if it was done and he said yes and "offered" to finished up the paperwork. He was not my service writer but was very helpful in wrapping things up. The paint issue was not addressed until I asked him about it. He documented the issue with the paint defect as I requested and was very vague on whether Hyundai would authorize a repair. I feel the service manager should have been involved in the paint issue. I was finally on my way at 2:30. The only positive was that the vehicle was returned clean. They only reason I traveled 50 minutes to this dealership is because of the bad reputation of my local dealer and the fact that I purchased it here. More

by rstotty Verified Customer Verified Customer

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I was told my car needed to be cold and that the service wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel the service altogether. I also texted with my service advisor about wanting to cancel the service and just get the oil change. They said they would handle it. When I go pick up my car in the morning the service was still done and I was forced to pay for the service I no longer wanted. NOT the experience I expected to have with this company! More

by Edna.m.jimenez Verified Customer Verified Customer

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I made an appointment for 7:15 am. My car was not taken care of until about 8:30 am. I was under the impression that the appointment would start around that time. My car was not taken care of until about 8:30 am. I was under the impression that the appointment would start around that time. More

by pittmanshoni Verified Customer Verified Customer

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McDonough Hyundai treat customers like family while maintaining their professionalism and attention to detail. Thanks maintaining their professionalism and attention to detail. Thanks More

by ANTOINETTA2000 Verified Customer Verified Customer

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Knowledgeable service staff. Very friendly. Waiting area very clean and comfortable. Service was completed in a timely matter. Overall excellent quality. Very friendly. Waiting area very clean and comfortable. Service was completed in a timely matter. Overall excellent quality. More

by JAZZDITTY Verified Customer Verified Customer

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Timely and staff kept me informed of progress. Waiting area was very good and service was timely Waiting area was very good and service was timely More

by Blainharvey Verified Customer Verified Customer

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Give me the same service advisor. He and my attendee was amazing from the time I pulled into the service bay. He and my attendee was amazing from the time I pulled into the service bay. More

by Melissagosier93 Verified Customer Verified Customer

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A lot of hustle from this team! They were short-staffed and moving to make up the difference. Check-in from Jaden with tablet was great. The advisors were trading back and forth wit They were short-staffed and moving to make up the difference. Check-in from Jaden with tablet was great. The advisors were trading back and forth with getting cars set up and checked out. An enormous effort from everybody. The total service ran longer due to circumstance but the communication made all the difference. More

by mcgillc1981 Verified Customer Verified Customer

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Customer service mqmade me feelblike the best customer they have ever had. Paid attention to all the details. they have ever had. Paid attention to all the details. More

by jking33 Verified Customer Verified Customer

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