JACOB RIVERA

Years of fun care free driving? Avoid this and any Murgado owned dealership like the plague. I would give zero stars as this group is the most dishonest and incompetent group I have Avoid this and any Murgado owned dealership like the plague. I would give zero stars as this group is the most dishonest and incompetent group I have ever experienced. These people fought me from day one punishing me the customer who only mistake was choosing this dealer to spend my money with. THE ONLY PART OF YOUR EXPERIENCE THAT WILL GO AS PLANNED IS WHEN YOU PAY, THEY HAVE THAT PART DOWN TO SCIENCE THE REST IS SEVERELY LACKING AND RUDIMENTARY AND MORE INDICATIVE OF SERVICE AT WALMART. YOU HAVE BEEN WARNED🤬 More

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Ms. Skiffingtonis a true professional. She and the mechanics are the only reason I come back. I have had three Maseratis and they have serviced all.. mechanics are the only reason I come back. I have had three Maseratis and they have serviced all.. More

by WARRELL Verified Customer Verified Customer

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Very fast and efficient experience. Excellent,will definitely call on them again for next vehicle. Excellent,will definitely call on them again for next vehicle. More

by SR180003 Verified Customer Verified Customer

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I walked in and was assigned a wondersales woman. She listened to what I was looking for and with in minutes she found me the exact car of my dreams . Seriously! It’s really hot in here. I drove aw She listened to what I was looking for and with in minutes she found me the exact car of my dreams . Seriously! It’s really hot in here. I drove away With my new car within an hour, signed the papers ready set go it was fabulous. My best car buying experience ever and trust me. I’ve bought a lot of cars. Thank you, Maserati. Love you and love my new car.. More

by Melissabream Verified Customer Verified Customer

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After having the car for two days I identified three issues which I reported to Jacob. Both windshield wipers were defective which says that a complete safety check was not performed. I replaced both a issues which I reported to Jacob. Both windshield wipers were defective which says that a complete safety check was not performed. I replaced both at my expense. Jacob agreed to send me a check for the cost. The AC makes a clicking nose when turned on. Jacob was aware of issue but said dealer was not fixing it. After my research into problem, I resolved it myself by replacing a $20 part and 20 minutes of labor. Third issue is the keypad. It works inconsistently and can't be programmed. Jacob tried and agreed there is a problem. However the dealership will not correct. Since I was given only one keyfob the keypad is the only alternate access to the car. I am forced to go to a Lincoln dealership and have then diagnose the problem at my expense. My issue is not with Jacob but with the dealership. They do not stand behind the cars they sell. Jacob could have pressed harder with management on my problems. Needless to say I am dissatisfied with the dealership in how they addressed my concerns and will make my feelings known through my contacts. Unhappy customer More

by Falcon Verified Customer Verified Customer

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Fantastic service! Everyone super friendly and went the extra mile to help me get my car! Everyone super friendly and went the extra mile to help me get my car! More

by MACCOOGS Verified Customer Verified Customer

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The dealership was very clean and everyone was extremely nice and hospitable and welcoming upon my arrival. nice and hospitable and welcoming upon my arrival. More

by BOZEMANSYLVIA Verified Customer Verified Customer

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Super straight with me , came to a price we both agreed on . I will come back next time. I drove from Miami because I could not stand dealing with the Miami attitude. on . I will come back next time. I drove from Miami because I could not stand dealing with the Miami attitude. More

by ROBERTOYARVIDE Verified Customer Verified Customer

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Was very easy to work with, helped me get into the exact car I was looking at! car I was looking at! More

by DONALDGREEN Verified Customer Verified Customer

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I love the presentation and the quality of the Dealer, however for some reason i felt the lack of helping me achieve the goal to buy the vehicle i end up buying. Let me be fair to the sales guy Jacob, he however for some reason i felt the lack of helping me achieve the goal to buy the vehicle i end up buying. Let me be fair to the sales guy Jacob, he was professional and took care of my questions all the way till he left me at the finance office. My short term memory dont let me remember his name but he has been working there for a while. Everything was ok till i handed a check to pay the vehicle in full. He gets the ck, runs it trough a machine and 10 seconds later he gives me a paper saying….the ck was declined, i show him proof of funds and he says, you have to pay cash if you want to take the vehicle today. I said is there any other way, he said wire transfer but it takes 24 hours to verified funds. I got frustrated, called my bank, called the third party company that declined the ck and stress out for 30 minutes till i my self had to think outside The Box and ask the finance guy can I just pay with the credit card of the bank that has the funds? And he replied, let’s try so we gave it a shot and it went through in two seconds. I am leaving this review for everyone to be aware that there are several ways of pay for a vehicle if you want to take the vehicle same day , cash is always the most secure way because the funds are there….😂 If not, make sure your credit card with your bank is going to approve the charge before you even go to the dealer. I was upset at the time because the finance guy must have sold thousands of cars and did not provide me with all the options that I had and let me go through a deal of stress unnecessary.Also I have not mention that I drove two hours to get this vehicle. More

by SANDERSPEREZ252 Verified Customer Verified Customer

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