Izzy Santisteban

Motorworld Hyundai responded

Thank you for your follow-up. Our records confirmed that our team did speak with you directly on January 15th at 12:25pm during which your concerns were discussed with our Sales Manager, Scott Peters. You asked us not to call again before you disconnected the call. This call was documented in our system. Our intent in responding publicly was not to misrepresent events, but to acknowledge the discussion that took place and our effort to address your feedback. We are sorry to hear that you feel your concerns were not resolved to your satisfaction.

Ahmad responded

I want to clarify that this response is not accurate. I was never contacted by anyone from MotorWorld Hyundai, and I did not speak with Sales Manager Scott Peters or anyone else regarding my concerns. If such a call took place, I would appreciate documentation of the date, time, and phone number used, because no call or voicemail was received on my end. My original review reflects my actual experience at the dealership, including the in-person interaction that led me to leave. Posting a public response stating that a conversation occurred when it did not is disappointing and only reinforces my concerns about transparency.

Ahmad responded

I do not recall ever receiving a call from Scott Peters directly. However, I do recall receiving a call from someone who asked how my experience was. When I began explaining what had happened at the dealership, I was interrupted before I could finish. At that point, the caller stated something along the lines of “I’m sure that’s what they meant,” without allowing me to fully explain my concerns. Because it was clear that the caller was not interested in listening to or understanding my experience, I stated that the conversation was over and ended the call. To clarify, there was no meaningful discussion with Scott Peters in which my concerns were addressed or resolved. My original review remains an accurate reflection of my experience at MotorWorld Hyundai.