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30 Reviews of Ivan Retana
February 08, 2026
Ivan Ratana was great and he took great care of me and was sincere and very genuine.I thoroughly Enjoyed his service and I like my truck. That’s about it. Every thing else after I sat in Finance manager, was sincere and very genuine.I thoroughly Enjoyed his service and I like my truck. That’s about it. Every thing else after I sat in Finance manager, forgot his name. Buff typical Chad looking, and acting. Name started with G finance manager. I walked into his office a happy customer for life and all that changed when I left. Long story short he told me there was no deal when I was sitting in his office and that the front office made mistake and that they are incompetent at times and he will go save the deal. Came back ran me credit in 4 other places added $3500 of extended warranty dint really show me the deal just then when I signed he said I did it and saved your deal. Asked me to come see the screen where you could just see the signature portion. The payment just went up by $50 and before i could see it folded the papers and handed me the envelope like he saved the world. When I go home and see all that and add the numbers I went to by a truck advertised for $35000 online and ended up financing $41000 with $1200 down for exact same truck. I’m not an experts but the math doesn’t add up. Shame on me for not checking the final paper work but there was so much in and out of the room on his end like something serious happening and he created confusion I just singed and left. That just speaks DISHONEST to me. So you lost a customer that would have come back for life over some Nickle and dime for multimillion dollar company like yours, it can take a snow ball affect, as you find ways to make customer cheated. I expressed my concern to Mike, most polite and humble general manager you would ever run into but that’s about it, not to resolve but rather to waste my time by inviting me back to the dealership and wasting my time and icing on the cake he had the audacity to offer me a full tank and gas and two car wash cupons to make me happy and insult me. I came back trusting that Mike’s word that he would make it right and give them a chance to fix was was wrong and I in me back but, as Mike said. His hands are tied. Gisele you don’t was customer for life. I couldn’t help but notice they have won Chevy dealer award from 2016-2023 then it stops. That might be a telling signal if you exciting e team is watching. More
by Dipesh R Pandey
Other Employees Tagged: Giancarlo Medrano
January 22, 2026
Everyone was so easy to communicate with! They were all friendly, really listened to our wants and needs, and even worked late with us to make sure we were satisfied!! Ivan was the BEST! Exce They were all friendly, really listened to our wants and needs, and even worked late with us to make sure we were satisfied!! Ivan was the BEST! Excellent experience! More
by bekahaskew82
Verified CustomerOther Employees Tagged: Filipe Fuentes
September 17, 2025
I was a pleasure to do business with El Dorado Chevrolet and specially with Mr Roy who was a great guy and help us to find what we was looking for. and specially with Mr Roy who was a great guy and help us to find what we was looking for. More
by REYLIMORALES425
Other Employees Tagged: Roy Rollan
June 26, 2025
They are making good effort of providing good service. Need more available inventory to keep up the sales though. Need more available inventory to keep up the sales though. More
by ST19768939
Other Employees Tagged: Mike Hourani
June 14, 2025
You're very good care of me that's part of them having so many vehicles there in front of me Paul the service advisor was excellent only complaint I have y'all have your technicians overloaded I used to be o many vehicles there in front of me Paul the service advisor was excellent only complaint I have y'all have your technicians overloaded I used to be one More
by KBLONDEBOMBER
May 25, 2025
Dealership and people there are wonderful courtesy and care about the client listen and work with you they are wonderful would recommend to anyone care about the client listen and work with you they are wonderful would recommend to anyone More
by DVONNEFAY
Other Employees Tagged: Dylan Stanfield
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