Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando

Ivan Merchan

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.6
32 Reviews
4.6

32 Reviews

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32 Reviews of Ivan Merchan

June 05, 2025

Dealership Rating
Employee Rating

Excelente servicio, la atención es personalizada y son muy amables. Te atienden con o sin cita, la sala de espera es confortable More

by Ggarciabracho
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2025

City KIA of Greater Orlando responded

Gracia, Gracias por su amable reseña. Nos complace saber que el servicio de su vehículo se completó con la rapidez prometida. Esperamos verlo de nuevo cuando su coche esté listo para la próxima revisión.

June 02, 2025

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Perfect Service, my advisor is the best at this time. Los recomiendo al 100% City kia Service en Orlando. Tiempo More

by carolvic29
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 05, 2025

City KIA of Greater Orlando responded

Carol, Thank you for your very kind review. We are always happy to hear that Orlando has given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service.

June 02, 2025

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Excellent speedy service would definitely recommend City Kia service department. To anyone that needs service done on their vehicles. More

by sofiaraffa55
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 05, 2025

City KIA of Greater Orlando responded

Sofia, We appreciate your time and feedback. We are pleased to hear that your service experience was quick and convenient. We look forward to the next opportunity to serve your vehicle needs again.

May 29, 2025

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Employee Rating

Excellent service and good attention, excelente attention y buen servicio , el trato fue muy bueno More

by ANDRYU14
Service Price Transparency
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Recommend Dealer
Yes

May 29, 2025

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Terrible experience. Was told the city care was included in the car, then later the salesperson said it was not. I feel I have been scammed. Whenever my friends need to b More

by RunawayfromScammers
Recommend Dealer
No

Other Employees Tagged: Carlos Castillo, Preston Negron , Joe, the finance manager, simply ignored my email

May 27, 2025

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I've been taking my car to City Care for several years now I find them to do some good work More

by SYLVIA.BATTEN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Preston Negron

May 27, 2025

City KIA of Greater Orlando responded

SYLVIA, We appreciate you for leaving us this phenomenal review! We are delighted to know that our team has been doing good work for you and satisfying your needs for several years now. We look forward to continue serving you in the future.

May 26, 2025

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Employee Rating

Car is malfunctioning, dealer doesn’t want to take ownership of this and want me to pay more for a new car same model. Terrible customer service, they are tricky and charge you extra More

by VIG.VERO195
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Franco, Frank Garcia, Oscar Pratt, Adrian

May 25, 2025

Dealership Rating
Employee Rating

Everyone here at city Kia is wonderful. They have great service and always make sure to exceed your satisfactions. Abel Cruz in the service department as my service advisor was very helpful More

by Luz Diaz
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Abel Cruz

May 27, 2025

City KIA of Greater Orlando responded

Luz, Thank you for leaving Abel this amazing review! We are happy to know that he was very helpful, wonderful, kept you updated and answered your questions in a professional manner. Please do not hesitate to let us know how we may be of further service to you.

May 23, 2025

Dealership Rating
Employee Rating

I even going to this dealership for several years their service is good I would recommend it More

by SYLVIA.BATTEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 27, 2025

City KIA of Greater Orlando responded

SYLVIA, We appreciate you for leaving us this stellar review and recommendation! We are honored by your continued business with us and that our team always provides you with good service. We look forward to continue serving you in the future.

May 18, 2025

Dealership Rating
Employee Rating

I recomend City Kia the best services ever Thanks you Love Kia the best A More

by Anna Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Vanessa Sanchez , Ricardo Rosario

May 19, 2025

City KIA of Greater Orlando responded

Anna, Providing the best service ever is so important to us and we are glad that our teams efforts met your satisfaction and recommendation! We wish you safe travels until we meet again!

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