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Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando

Ivan Merchan

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.8
60 Reviews
4.8

60 Reviews

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60 Reviews of Ivan Merchan

November 14, 2025

Dealership Rating
Employee Rating

Muy responsables, atentos, y dispuestos! ! A+, en servicio al cliente!! Buen servicio al cliente, siempre buscando la satisfacción al cliente!! More

by EMILYMONTES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2025

City KIA of Greater Orlando responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 05, 2025

Dealership Rating
Employee Rating

City Kia is amazing. Everyone introduces themselves to you even if they’re not making a sale they make you feel very welcome.. More

by ANSER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Da Silva, Maximiliano Ercolani, Carlos Diaz, Orlando Anil , Luisana Colon

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Nov 05, 2025

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

November 02, 2025

Dealership Rating
Employee Rating

Great customer service Very good customer service, Ivan is an excellent salesperson and his boss is very friendly. More

by MILENAQCANO
Recommend Dealer
Yes

Other Employees Tagged: Ivan Merchan

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Nov 02, 2025

City KIA of Greater Orlando responded

Thank you so much for choosing City KIA of Greater Orlando! Please let us know if we can be of any more assistance.

October 30, 2025

Dealership Rating
Employee Rating

Great service , very helpful, very attentive, extremely helpful, 15 words 15 words words word word. More

by Twiist856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Murphy, Marie Carmenatty

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Oct 30, 2025

City KIA of Greater Orlando responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City KIA of Greater Orlando. We look forward to having you as one of our valued customers for many more years to come!

October 29, 2025

Dealership Rating
Employee Rating

Las mejores ofertas, garantías, servicio al cliente, muy atentos y respetuosos, es el segundo auto que compramos en este dealer!! More

by EMILYMONTES2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 29, 2025

City KIA of Greater Orlando responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Oct 29, 2025

City KIA of Greater Orlando responded

Emily, Gracias por su evaluacion positiva! Siempre es un placer oir buenos comentarios de nuestros clientes. Esperamos tener la oportunidad de trabajar con usted nuevamente. Felicidades por su nuevo vehiculo!

October 27, 2025

Dealership Rating
Employee Rating

Buen trato, respeto, buscando siempre las mejores opciones!! Servicio al cliente A+, y las mejores garantías!!! Gracias Ivan Merchan!! More

by EMILYMONTES2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 28, 2025

City KIA of Greater Orlando responded

Recibir esta calificación de A + para Ivan es un honor. Le recordamos que estamos aquí por si llega a tener alguna pregunta o duda. Le deseamos lo mejor, no olvide que estamos aquí para servirle.

October 16, 2025

Dealership Rating
Employee Rating

The dealership was great! Ivan was great as well! Thank you so much for the efficiency! More

by GMK13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron

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Oct 16, 2025

City KIA of Greater Orlando responded

Thanks for your feedback on your recent visit to City KIA of Greater Orlando. It's great to hear that we were able to assist you and that you had such a positive experience.

September 30, 2025

Dealership Rating
Employee Rating

Everyone is friendly and knowledgeable. The atmosphere is very upbeat. Jay Torres from service department is also great and able to help us resolve the issue with side panel. More

by WOWWIE14
Recommend Dealer
Yes

Other Employees Tagged: Ivan Merchan

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Oct 01, 2025

City KIA of Greater Orlando responded

Here at City KIA of Greater Orlando, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 16, 2025

Dealership Rating
Employee Rating

Always exceptional service. They go above and beyond to help get you in and out quick. Done right the first time. Definitely recommend. More

by DANIELJMURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Myles Wong, Edison Cordero, Jessica Colon, Jesenia Garcia, Cole Cloutier, Brenda Ayala

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Sep 16, 2025

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

September 14, 2025

Dealership Rating
Employee Rating

Ivan was very helpful in explaining to me the process of buying the vehicle in my name. Very helpful More

by nathaly1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilfrenk Tejidor

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Sep 14, 2025

City KIA of Greater Orlando responded

Thanks for sharing your thoughts about your experience with City KIA of Greater Orlando. We appreciate your business and hope to see you again soon!

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