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Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando
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Ivan Merchan

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.6
16 Reviews
4.6

16 Reviews

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16 Reviews of Ivan Merchan

April 18, 2025

Dealership Rating
Employee Rating

EXCELENT SERVICE IN THIS DEALER. IVAN (Sealer) AND JOEL (financing) ARE EXCELENT. THEY HEAR ME AND DO EVERYTING TO HELP ME! More

by Zaret Figueroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joel, (Financial area) 5 stars

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Apr 21, 2025

City KIA of Greater Orlando responded

Zaret, We appreciate you for leaving Ivan and Joel this phenomenal review! We are delighted to know that they provided you with excellent service, listened to you and did everything to help you. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 13, 2025

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Employee Rating

Absolutely outstanding repair, my car engine broke down and they replaced the engine with the best attitude ever. Thanks Kia greater of Orlando for your fabulous service! Appreciated for everything! More

by Gfbomfim81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Raul Luna

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Apr 14, 2025

City KIA of Greater Orlando responded

We are grateful for you leaving us this stunning review! We are pleased to know that our team they did an absolutely outstanding repair of your engine with the best attitude ever and provided you with fabulous service. We hope to serve you again in the future when the time comes.

April 12, 2025

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Employee Rating

Excelente la atención de todo el personal especial en servicio..muy complacido con su atencion.gracias. More

by maritzafeliciano98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2025

City KIA of Greater Orlando responded

Maritza, ¡Gracias por dejarnos esta excelente reseña! Nos alegra saber que nuestro equipo le brindó un excelente servicio y que quedó muy satisfecha con su atención.

April 09, 2025

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Employee Rating

Great team and staff over at city kia. Worked hard to lower negative equity on trade in and was determined to get a deal done! More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron

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Apr 10, 2025

City KIA of Greater Orlando responded

Paul, We are grateful for you leaving us this wonderful review! We are pleased to know that our team was great and determined to get the deal done. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

April 07, 2025

Dealership Rating
Employee Rating

Christian e Iván son excelentes, buen servicio, muy atentos. Me ayudaron y contestaron is preguntas. Me gusta que tienen la máquina de café. More

by PUMALEXUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 08, 2025

City KIA of Greater Orlando responded

Para City KIA of Greater Orlando, brindar un servicio impecable es fundamental, y nos complace que el esfuerzo de Christian e Ivan haya sido de su agrado. Nos complace saber que fueron excelentes, serviciales, muy atentos y que respondieron a sus preguntas. ¡Felicitaciones por su nuevo vehículo, de parte de todo el equipo!

April 05, 2025

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Employee Rating

Great to get your car in for a service. Alot of friendly staff and are ready to help you out. More

by Alberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

City KIA of Greater Orlando responded

Alberto, We are grateful for you leaving us this stunning review! We are pleased to know that our team was friendly and ready to help you out. We hope to serve you again in the future when the time comes.

April 05, 2025

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Employee Rating

Excellent place i always take my car there for all my service. Advisors are great in letting me know any issues with my car More

by ypervera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2025

City KIA of Greater Orlando responded

Providing impeccable service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were great in letting you know any issues with your car. We wish you safe travels until we meet again!

April 04, 2025

Dealership Rating
Employee Rating

Went due to a recall from Kia,took care of it in a timely manner. More

by dammouni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Castillo

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Apr 07, 2025

City KIA of Greater Orlando responded

We appreciate you for leaving us this stellar review! We are delighted to know that our team took care of your recall in a timely manner.

March 31, 2025

Dealership Rating
Employee Rating

City Kia is utterly phenomenal. They worked hard to keep me comfortable and happy at all times and I simply couldn't be more grateful to them! More

by Myles.lee921
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Preston Negron, Wilfrenk Tejidor, Myles Wong, Orlando Da Silva, Luis Arraiz, Edison Cordero, Raul Luna

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Apr 02, 2025

City KIA of Greater Orlando responded

Myles, Providing stellar service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they worked hard to keep you comfortable/happy at all times and were utterly phenomenal. Congratulations on your new vehicle- behalf of the entire team!

March 27, 2025

Dealership Rating
Employee Rating

Quick, easy, respectful. The whole service department does their job nicely and quickly making things easier for me and my day. More

by SHS1199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Arraiz, Maximiliano Ercolani

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Mar 28, 2025

City KIA of Greater Orlando responded

We appreciate you for leaving us this spectacular review! We are delighted to know that our team did their job nicely/quickly making things easier for you and were respectful. If there is ever anything more that we may help you with please do not hesitate to let us know.

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