Ivan Lawler

this company's sales manager was completely dishonest. A totally deceitful company. The cars.com price was 12,900 for the 2017 silver dodge caravan with 92000 miles. The dealership added 4 extra charg A totally deceitful company. The cars.com price was 12,900 for the 2017 silver dodge caravan with 92000 miles. The dealership added 4 extra charges including a 2,000 plus charge for a protection package they said they put on the vehicle bringing their offered price to over 17,000!! The sales manager said i could not take the paper quoting the offer details with me "for the protection of my personal information" he ridiculously claimed. He told me that cars.com does not allow them to include all those extra charges in the internet quote and as a result it is not their fault the price is do much different! I told the sales manager and a few salespeople nearby that the company was nothing but deceitful and that the customer oriented sales mantra on their office wall was meaningless. They had wasted my time making two trips to the dealership because the prior day when i was there they did not have anybody there that could give me a trade in value for my vehicle even though it was the middle of the day, so they told me i would have to come back the next day. In addition, i made 5 calls to mechanical shops to try to schedule an inspection on the vehicle before i would by it...wasting not only my time but the 5 shops time! For my vehicle which is in excellent shape but has 182000 miles on it, they offered me 500 for it when Kelly Blue Book estimates around 3000. Overall these people are totally deceitful. I will never consider going there again. Then they had the guts to text me the next day and ask me if i was still interested in the vehicle!! I don't do business with a company I don't trust. This experience makes me question any price i see on cars.com!!! I rate the sales manager whose name i do not remember a zero...i rate the company sales dept a zero because they are totally dishonest...and they look you in the eye when they say all of the above xx! More

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Omg the best truck buying experience I've ever had. The team at Russ Darrow went above and beyond . The team at Russ Darrow went above and beyond . More

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Should be more honest and upfront when communicating down payment amount, and charges that “may” be associated with it! payment amount, and charges that “may” be associated with it! More

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I came in for an oil change appointment and they got to work right away. The staff was very friendly and I barely had time to finish my complementary snacks before my vehicle was ready to go. work right away. The staff was very friendly and I barely had time to finish my complementary snacks before my vehicle was ready to go. More

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Excellence every time I visit! Associates were very professional and kind. Always make me and my pet feel comfortable. Everyone smiles! professional and kind. Always make me and my pet feel comfortable. Everyone smiles! More

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Scheduled an appointment and they never looked at my vehicle. I called multiple times with no call back. The next day they claimed to fix the noise, but it came right back. vehicle. I called multiple times with no call back. The next day they claimed to fix the noise, but it came right back. More

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Customer service was terrible. No one cares about the customers. They’re only concerned with money. Fees are unreasonably high. Will never go back for service customers. They’re only concerned with money. Fees are unreasonably high. Will never go back for service More

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my experience with Russ Darrow was amazing my salesman Christopher made it so easy for me he was awesome I most definitely will return back!❤️🤗 Christopher made it so easy for me he was awesome I most definitely will return back!❤️🤗 More

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Chris was very professional and polite during the entire process. He did not pressure us to make a decision. He personally drove to West Bend to pick up our vehicle so we would have it that day. He took the process. He did not pressure us to make a decision. He personally drove to West Bend to pick up our vehicle so we would have it that day. He took the time to explain the vehicles equipment. More

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Absolutely and as always an amazing place to get service! Convenient and simple. Comfy lounge with no pressure test drives and conversation while you wait! Convenient and simple. Comfy lounge with no pressure test drives and conversation while you wait! More

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