Ivan Gonzalez

Normally superior service, this time just average. . Long wait and not honest feedback. Will be back. . Long wait and not honest feedback. Will be back. More

by DMN8TRX30 Verified Customer Verified Customer

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Scheduled my two-year maintenance on my 4th leased Civic here at Ocean. I have Car-Doc which I highly recommend and isn't available at my local Honda dealership, so I drive to Port Richey. It's worth the dr here at Ocean. I have Car-Doc which I highly recommend and isn't available at my local Honda dealership, so I drive to Port Richey. It's worth the drive. Have never had an issue. I wait for my car and watch old classic movies at the snack bar. Ivan Gonzalez was my advisor and as usual did a top-shelf job. An outstanding steering recall was also accomplished with no noticeable increase in time. And, of course, with Car-Doc all was covered. More

by ajvyborny Verified Customer Verified Customer

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My Serv Rep is JR Disbrow, I've had several; for the most part they did not come up to the standard that I'm used to when living in AZ. (where the dealership treats you like Royalty) I've always gone to my d part they did not come up to the standard that I'm used to when living in AZ. (where the dealership treats you like Royalty) I've always gone to my dealerships for all my vehicles. JR proved to be the best. He was friendly and welcoming. Being a senior citizen, doesn't mean I'm naive or ill-knowledged. JR showed me respect; and most importantly, he "listened" and didn't dismiss my concerns. Regarding the service team, I do have one bone to pick. I think sometimes they just check off the boxes (items with the service maintenance)..case in point, my battery. They said it was good, but I was stranded, my car died; and if it weren't for a nice gentlemen in a pick-up that helped me out, I would have waited for hours for road assistance. He and his granddaughter brought me to an auto parts store, picked up a new battery and he installed it for me. The guys at the place said this battery was totally bulged out (I saw that for myself) and that it had been this way for months! Other than that, the Service team has done fantastic, great work. I've had some expensive work done but well worth the investment. (2010 Honda CRV. 111,000 miles so far). Oh - and Cindy, "know-it-all", twit for brains, knew more than I did, interrupted and corrected me twice. She was so full of herself. I was raised and surrounded with guys all my life, worked in a male predominant environment and learned a lot about many of the trades, including some mechanics. To her, I was just some silly senior that she hardly had time for. I will continue going to Ocean Honda. The place is immaculate, the people there are accommodating. Your Sales Dept. could be a little more engaging. I've been approached just two times in all the times I've been there cruising the new vehicles in the showroom while waiting for my car to be serviced. Hmmm...guess they don't want to sell me a car. The ratings below reflect my experience with JR and his communications with the Service Team. All 5 Star!! More

by azauntiemar Verified Customer Verified Customer

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Todo bien,muy atentos todos,tratan de cubrir tus necesidades,puedo recomendar honda ocean a todos. necesidades,puedo recomendar honda ocean a todos. More

by JORGERADZIWILUK Verified Customer Verified Customer

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Excellent customer service by my service advisor JR. Everyone very helpful. Knowledgeable and willing to help. Everyone very helpful. Knowledgeable and willing to help. More

by Jennifergoel Verified Customer Verified Customer

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The service guy was very courteous and kept me up to date on the process. on the process. More

by bubbles8094 Verified Customer Verified Customer

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This is my 5 Honda purchased from this dealer They had provided excellent awesome service provided excellent awesome service More

by oldbat71@yahoo.c Verified Customer Verified Customer

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I took my car in to have a slow leak in a tire repaired. The service representative was professional and friendly. The waiting area was comfortable and my car was ready in about thirty minutes. The repai The service representative was professional and friendly. The waiting area was comfortable and my car was ready in about thirty minutes. The repair cost was competitive and they washed my car. This was one of many times I have come to have my car serviced at Ocean Honda and they are consistently really good. More

by HIGDUDE Verified Customer Verified Customer

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I was able to drive up in the afternoon and get an oil change without delay. This was great because I had to take the vehicle on the road the next day. They took care of me! change without delay. This was great because I had to take the vehicle on the road the next day. They took care of me! More

by debcox12 Verified Customer Verified Customer

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Got an oil change in the afternoon without an appointment. This was exceptional because I had to drive to Wisconsin the next day. appointment. This was exceptional because I had to drive to Wisconsin the next day. More

by debcox12 Verified Customer Verified Customer

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