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Ismael Cerna
3 Reviews
With more than twelve years of experience across sales, finance, and dealership management, I am committed to leading Florida Preowned with integrity and a customer first mindset. I am AFIP Master Certified and have worked in both independent high volume dealerships and major franchise stores. My mission is to ensure every customer receives exceptional service and leaves confident in their decision. Your satisfaction is always my priority.
Read moreDealership Experience
3 mos
Industry Experience
11 yrs, 7 mos
Specialties & Trainings
First time buyer assistance
Bilingual customer experience
Inventory selection and value assessment
Trade in evaluation and equity analysis
Compliance focused sales processes
Customer relationship building and retention
Sales team development and coaching
Transparent, customer focused buying experience
AFIP Master Certified
F&I product knowledge and compliance training
Leadership and management development training
Lender program and credit guidelines
Credit building and credit approval guidance
High volume sales leadership
Sales management
Finance consulting and lending strategy
3 Reviews of Ismael Cerna
January 08, 2026
First time purchasing a car alone and Donny was amazing! From responding to my inquiries to having the car ready to test drive when I made it in! Donny was super super knowledgeable of the BMW x6! He drove From responding to my inquiries to having the car ready to test drive when I made it in! Donny was super super knowledgeable of the BMW x6! He drove and showed me all the bells and whistles and then let me test it out and I fell in love with the car. Needless to say I went home with the car the same day amazing customer service from all involved! 10 out of ten Recommended! Thanks so much Donny and the Florida Pre-Owned Squad!!! More
by Rockkmomm
Other Employees Tagged: Donny Joseph, Sean Deally
December 26, 2025
The sales and finance staff was top notch. Joseph was excellent with providing info about the car and accommodating to point out features and functionality of the infotainment system. Sean in Joseph was excellent with providing info about the car and accommodating to point out features and functionality of the infotainment system. Sean in finance was very thorough with getting the out of state paperwork processed timely onsite. The attitude and attention to my customer experience is the best I have ever experienced at a car dealership. The atmosphere and customer care area rates a 5 star status. More
by eking
Other Employees Tagged: Donny Joseph, Celeste Vazquez, Sean Deally
December 16, 2025
I was super impressed with the team at FL Preowned! They provided excellent service and after I test drove the Alfa Romeo Veloce, they surprised me with Maserati Ghibli Q4. Such a fun a day! They also They provided excellent service and after I test drove the Alfa Romeo Veloce, they surprised me with Maserati Ghibli Q4. Such a fun a day! They also went above and beyond the inhouse report by following up with me over the phone, providing more information for other vehicles I was looking at. Good people, I recommend driving over there to check out their NEW showroom in Orlando! More
by Enthusiast3210
Other Employees Tagged: Donny Joseph
Dealership Inventory (84 Vehicles)
2018 Dodge Charger
used
Granite Crystal Metallic Clearcoat exterior
Automatic
All-wheel Drive
