Isaiah Rodarte
Isaiah Rodarte at Big Star Cadillac

Isaiah Rodarte

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.7
61 Reviews
4.7

61 Reviews

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61 Reviews of Isaiah Rodarte

December 22, 2024

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Employee Rating

I recently had to bring my blackwing back twice for the same problems that they said they fixed/was gonna fix 😡 More

by ZENOFAMILY713
Service Price Transparency
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Recommend Dealer
Yes

December 19, 2024

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Great service always five star We have purchased 6 Escalades in the past 6 years! More

by jedison
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Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 19, 2024

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Ainsley is great but feel like the mechanics are not meeting the same level of expertise More

by ZENOFAMILY713
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, vtrevinojr@bigstarcadillac.com

December 18, 2024

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The service was great and the text updates kept me aware of he cars progress. More

by MTHOMAS102
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Recommend Dealer
Yes
Dec 19, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 16, 2024

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The oil change was gonna take much longer than initially Promised, after I inquired how much longer it will take, I determined I need to go so nice not to be late for work More

by agent_neo
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Recommend Dealer
No
Dec 16, 2024

Big Star Cadillac responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at vtrevinojr@bigstarcadillac.com. Vennie Trevino, Service Director.

December 15, 2024

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If you are looking for a dealership, that will take care of your absolute every need, make you feel like you are number one priority. Then this is the dealership for you. I have never had a bad experience a More

by Chelseyd1215
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 16, 2024

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 14, 2024

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Employee Rating

After having my vehicle for a month it was in the shop because of the check engine light coming on. My vehicle was returned to me in one day and in less than 24 hours, the light was back on. However, More

by kristydlee04
Workmanship
Recommend Dealer
No
Dec 16, 2024

Big Star Cadillac responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at vtrevinojr@bigstarcadillac.com. Vennie Trevino, Service Director.

December 09, 2024

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Always getting me in and out with no issues or problems very respectful and recommended to anyone needed help with there vehicle. More

by DRON_1234
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

December 06, 2024

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Clean and friendly staff. Love the new look of the dealership . I got the service one would expect More

by MARSDEN.PAMELA
Service Price Transparency
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Recommend Dealer
Yes
Dec 09, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 04, 2024

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Employee Rating

This was the shortest wait ever for my car to be serviced. The car is still showing me I need to change the oil and filter. Think the warnings were erased when work done previously! It's okay. I More

by CMSTELLER
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Dec 04, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Yes, the oil monitor should have been reset by our technician, and your review is being shared with our service team. Thank you for your understanding and for choosing Big Star.

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