Isaiah Irula

I purchased new outlander a few weeks ago. I inquired about having my 2nd row seating removed because I have a large dog. Jessica pulled up the time frame and explained 2 hours. I approved I inquired about having my 2nd row seating removed because I have a large dog. Jessica pulled up the time frame and explained 2 hours. I approved the 400.00 and paid. The appointment was on a Saturday so I arrived and was there for about 2.5 - 3 hours. Jessica told me all worked out great and all I had to do was pull the seats out when I get home. When I got home the seats would not come out and since they were unbolted I was able to tilt the seat and saw none of the wiring had been removed and all they had done was remove the bolts. I called Jessica and she apologized and arranged for a tech to come to my house. The tech said he wasn't informed correctly and it was a 2 hour job and needed to come back another night. While he was there, he pulled some wiring from underneath the seats and said he would leave it for now until he came back. He asked if it was explained that my airbags would be deactivated. I thanked him for letting me know. I called Jessica next morning and let her know I wasn't comfortable not having air bag protection and since that wasn't explained to me I didn't want the seat removed. She told me to come back so they could put the seat back together and refund the money. I was ready for it to be over so I agreed. I went back to have it done and Rusty approached me in a rude manner in front of customers telling me no refund will be provided. I explained Jessica told me she confirmed with upper management a refund was approved and she offered it. He said Jessica denied telling me a refund was offered. At this point I'm full of anxiety to the point of tearing up. Rusty argued in front of other customers to me that they did what I paid to have done. I asked how could that be because I paid 400 to have seats removed and they were never unhooked from the bottom and it was not explained to me I would have no airbag protection. He said very rudely all he would do is rebolt the seats back. He eventually showed up with a refund check. I was crying with anxiety and just wanted to get out of there. The wiring the guy pulled off the bottom of the seat while he was at my house was never put back, they only rebolted so my light shows I have no airbag protection and that it is off. I have never in my life had such a horrible experience. The anxiety this has caused between commuting my large dog back and forth on unbolted seats, waiting close to 3 hours and paying 400.00 to only have bolts removed, then them not hooking up what they unhooked at my house. More

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isaiah and cristh helps a lot in the process well explain,the test of cars was good,thank you explain,the test of cars was good,thank you More

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The services provided was great. The process from start to finish upon purchasing my vehicle was explained. They offered complete transparency every step of the way. Everyone was so The process from start to finish upon purchasing my vehicle was explained. They offered complete transparency every step of the way. Everyone was so friendly and helpful. This was my 2nd car purchase at this location. Thank you Isiah for everything. You went above and beyond and we appreciate that. GREAT CUSTOMER SERVICE!!! More

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They were great, did weekday they could to get me in the car I wanted! car I wanted! More

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Isaiah and his team was great. I came in expecting to get a used car but left with a new car that i really love. They made the process very easy and isaiah made sure i left with a I came in expecting to get a used car but left with a new car that i really love. They made the process very easy and isaiah made sure i left with a car. More

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Couldn’t have asked for a better employee! ! Wasted no time and got us what we wanted ! Wasted no time and got us what we wanted More

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Isaiah was professional, courteous and understanding of my situation and made sure I got what I wanted. Just like his fights, he knocked this deal out at round 1. my situation and made sure I got what I wanted. Just like his fights, he knocked this deal out at round 1. More

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He helped us get what we were looking for in price range and made sure we got what we were looking for and made sure we got what we were looking for More

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My name is Omar, & I’m writing this review to warn others about Elder Mitsubishi’s deceptive practices. Unfortunately, my mother Rifka was mistreated & subsequently disregarded after bringing up a few seriou about Elder Mitsubishi’s deceptive practices. Unfortunately, my mother Rifka was mistreated & subsequently disregarded after bringing up a few serious issues. Our family has owned two Mitsubishi Outlanders in the past, both purchased from Roger Beasley Mitsubishi in S Austin. Those experiences were exceptional, & we learned to love & trust the Outlander. On 11/16, my mother, a retired woman, visited Elder Mitsubishi with her friend Virginia to surprise a family member with a new Outlander, the 3rd in our family. She provided all her specifications & stipulated she was seeking an SEL trim within a certain budget, even if it was an older model. Instead, the salesman (Isaiah Irula) pushed for a same-day sale, having her test-drive an SE trim with significant hail damage which was not even disclosed. He was able to sell Rifka & Virginia a vehicle in the wrong trim with extensive hail damage, rather than shopping around to other dealerships, being patient, etc … it turned out that other dealerships had exactly what she was seeking. The car was delivered late on 11/20, since Isaiah couldn't find the keys ... The next day she discovered for the 1st time that there was: 1) Extensive hail damage 2) No key provided, only aftermarket remote; 3) Break-in: Vehicle seemingly had door pried open & damaged door badly (probably) to reprogram remote. 4) Trim was an SE Upon learning of issues on 11/21, Rifka contacted the Sales Manager, Chris Chavez, but he never returned her calls. When she finally reached Isaiah, he was dismissive & rude. Rifka, who had not driven the car at all since delivery, was asking to do what was necessary to make things right, including paying the difference for a undamaged vehicle & was unable to even get him to acknowledge the issue with the key, hail, break-in damage. On 11/23, I accompanied Rifka & Virginia to meet with Chris Chavez, since he was avoidant over the phone. Surprisingly, he seemed understanding & promised a resolution & Rifka’s hope was restored: swap the SE with hail damage for an SEL that was already on the lot at roughly the same cost as the SE he sold to Rifka. He even insisted I test-drive the SEL to confirm it met our expectations. He assured us he would follow up on Monday to finalize the swap. Rifka was satisfied & was excited about the prospects of providing the gift she had originally intended. Instead, on Monday, Chris reneged on his promise, claiming all sales were final & refusing to make things right. He ignored the hail damage entirely, as well as the key issue, & offered no meaningful solution, leaving my mother stuck with a car she didn’t want or ask for, with extensive damage that was undisclosed. There was no offer to fix the hail, provide a key, offer an original remote, etc. The following photos were given to Rifka to provide to Chris, but he did not give her a chance to provide them, so I decided to include them in the review instead. Despite Rifka’s best efforts, she was left with no recourse & left extremely unsatisfied (& stressed) … Her plan to deliver a holiday gift has been tarnished & she is now overwhelmed with guilt & regret. $35K is a lot of money for her. This dealership preyed on a retired woman’s trust, taking advantage of her desire to do something special for her family. Elder Mitsubishi prioritized a quick sale over basic honesty & customer satisfaction. Essentially, they operated like the stereotypical used car salesmen of the past, & it's sad that they continue to have places like this. If you’re considering a Mitsubishi, I strongly urge you to avoid Elder Mitsubishi, their integrity is severely lacking. It’s time for my family to seek alternative vehicle manufacturers & dealerships with better integrity ... We are generally used to being treated well & due to the uncompromising nature of the dealership, we felt compelled to leave our first bad review More

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