Isai Nieto | Page 4

Very helpful and helped make my decision easier to choose the vehicle I wanted and it was seamless the vehicle I wanted and it was seamless More

by webstertim88 Verified Customer Verified Customer

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I would have given Carmelo 0 stars if it let me. Isai. Was great to work with. I signed all my credit union paperwork on July 5th sent and also sent dealer funding request on same date. Received my Isai. Was great to work with. I signed all my credit union paperwork on July 5th sent and also sent dealer funding request on same date. Received my Tacoma on July 9th. I had to reapply for loan because Toyota of Rockwall didn’t send funding request until middle of August I had to pay a few tenths of a percent higher interest. I just asked Carmelo for a little off the price just to make up the difference what I was paying in car payments. Of course he said no and would never call me back to discuss. He just told Isai to tell me no. I even asked for a couple hundred dollars of Tacoma accessories from your parts department. And no. I finally got my tag a few weeks ago I had to call Isai because my paper tag had expired to get a new paper tag because I hadn’t received my permanent tag yet. I even called and talked to Barbara Jackson Secretary. And explained everything she said she would call me back or the general manager would it’s oct 17th still haven’t heard anything. To me that’s not vey good business. I will never buy or recommend Toyota if Rockwall to anybody!! More

by mjrou65 Verified Customer Verified Customer

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Impossible to get ahold of anyone, poor communication. I contacted Asai 7 times about my plates and he kept telling me they were being worked on only to find out 2 months later from a manager they just st I contacted Asai 7 times about my plates and he kept telling me they were being worked on only to find out 2 months later from a manager they just started processing them and needed a vin inspection. Every time I called was told I’d get a call back and never did. Manager was very responsive and responsible once he emailed me regarding my plates. They also were delayed by 2 weeks delivering my vehicle, again Asai made a lot of empty promises on dates rather than actually finding and providing the correct information More

by ffreese5 Verified Customer Verified Customer

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Everyone was very professional and friendly they help me to find the best deal , we are happy. to find the best deal , we are happy. More

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The experience of buying a new car is always a hassle to me. It just takes to long. The staff was excellent and professional with a smile and made the process so much more enjoyable. I recommend Toyota of R me. It just takes to long. The staff was excellent and professional with a smile and made the process so much more enjoyable. I recommend Toyota of Rockwall for anyone looking for great service. More

by bhsarty Verified Customer Verified Customer

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Have been a customer for sometime and the repaid and service are outstanding. First time buying a vehicle with them and the process was smooth and the people were professional and customer friendly. service are outstanding. First time buying a vehicle with them and the process was smooth and the people were professional and customer friendly. More

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Our salesman (Isaí) was great, however transparency from the dealership (added amenities on car without being consulted) needs to be worked on. The finance lady who attended us lacked professionalism and ga the dealership (added amenities on car without being consulted) needs to be worked on. The finance lady who attended us lacked professionalism and gave unwanted remarks. Made the experience less than pleasant. More

by Emi Verified Customer Verified Customer

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The best dealer in all of Hunt County since he was the one who gave me the best price and the best interest rate one who gave me the best price and the best interest rate More

by Julian Arasme Verified Customer Verified Customer

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Very clean facility. Everybody very polite. Our salesman very informative about the product and walked us through the complete process. Everybody very polite. Our salesman very informative about the product and walked us through the complete process. More

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Very helpful and good experience. ..the only difficult part was setting up the Apple for sound system....did get good help via telephone ..the only difficult part was setting up the Apple for sound system....did get good help via telephone More

by wmddavis3 Verified Customer Verified Customer

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