Isabela Tanase
Isabela Tanase at Audi Hoffman Estates
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Isabela Tanase

Audi Brand Specialist

Audi Hoffman Estates

1200 W Golf Rd
Hoffman Estates, IL 60169

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4.9
189 Reviews

Dealership Experience

6 yrs, 1 mo

Languages Spoken

Romanian Romanian

4.9

189 Reviews

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189 Reviews of Isabela Tanase

February 11, 2025

Dealership Rating
Employee Rating

Mike Macedon and his team were outstanding—not only in securing the cars we wanted but also in quickly arranging winter tires and floor mats. Overall, their customer service was exceptional, and we will d More

by OLIVER.BRAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 11, 2025

Audi Hoffman Estates responded

Oliver, thank you so much for choosing Audi Hoffman Estates! Please let us know if we can be of any more assistance.

February 05, 2025

Dealership Rating
Employee Rating

My sales rep, Isabela, was able to lock in a service appointment for service to assess my check engine light the very next day. She totally stepped up and service fixed my issue in 24 hours. Kudos to More

by Zuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2025

Audi Hoffman Estates responded

Thanks for sharing about your experience with Isabela here at Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

January 30, 2025

Dealership Rating
Employee Rating

Isabela went above and beyond to help me with setting up my Audi app. and setting up my CarPlay! Even though I didn’t purchase my Audi from this dealership she still helped me! She was able to educate me wi More

by Servant0526
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Audi Hoffman Estates responded

Thank you, Patty! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Isabela met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

January 15, 2025

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Dishonest business practices, terrible customer service, incompetent technicians . The worst dealer experience in my life. More

by Sethtec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Godfrey, service writer

January 06, 2025

Dealership Rating
Employee Rating

I thought it was Efficient friendly and professional and while I waited a sales woman gave me info on 2025 MODELS More

by KBSJKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

December 27, 2024

Dealership Rating
Employee Rating

Excellent professional service , done in timely manner , polite staff , likes free car wash would recommend friends and family More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2024

Audi Hoffman Estates responded

Thank you so much, Sam, for your kind words, and for taking the time to leave us this wonderful feedback!

December 24, 2024

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Employee Rating

Great customer service with very friendly and knowledgeable staff. Can only recommend this dealership for their good overall service! More

by OLIVER.BRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2024

Audi Hoffman Estates responded

Thank you, Oliver! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

December 22, 2024

Dealership Rating
Employee Rating

Unethical business practices by management, incompetent service department. Only bright spot is Isabela Tanase, my salesperson. More

by Sethtec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 22, 2024

Sethtec responded

Seth Morrell

December 21, 2024

Dealership Rating
Employee Rating

Sales person was great. Isabela Sales manager arrogant. Sat with financial guy. When I’m trying to get out More

by DENNIS98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dan Jigalov

December 18, 2024

Dealership Rating
Employee Rating

Failed to diagnose serious defects which I brought to your attention. Was told everything was fine, but another dealer found what I was concerned about and corrected it. Very unhappy with the service dep More

by Sethtec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 22, 2024

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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