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Isaac Gonzalez
Isaac Gonzalez at Niello Audi
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Isaac Gonzalez

Assistant Parts Manager

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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2 Reviews
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2 Reviews of Isaac Gonzalez

December 26, 2024

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Employee Rating

This dealership sold me a lemon radio and won't honor the lemon law or anything because it was a dealer demonstrates. My car Q7 has less than 15000 miles and can't fix radio More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Andrew Lyon, Kyle Saephanh, Erik Carr, Scott Bunker, James French, Aaron Thetford , Steve Browning, Robert Burris, Harold Valencia

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Dec 27, 2024

Niello Audi responded

Johnnie, thank you for sharing your feedback. I apologize for the inconvenience you’ve experienced with your vehicle's radio. With dealer demonstrators, certain conditions may apply that differ from new vehicle purchases regarding lemon law eligibility. However, after reviewing your concerns, we’d like to clarify that the radio issue was resolved with the most recent software update. We understand your frustration and want to assure you that we are committed to resolving concerns for all our customers. If the radio is still not operating correctly, please contact your service advisor and we will continue to explore solutions if needed. Thank you for bringing this to our attention, and we look forward to helping you in the future. Thank you, Aaron Thetford, General Manager

Dec 28, 2024

Johnnie Powell responded

After further review my Audi Q7 software continues to an issue. I contacted Neilo Audi today. There is still no fix for my software issue since April 2024. (Almost 9 months since MMI CONSOLE GREYED OUT. My radio issue has not been resolved with a Q7 with less than 1500 thousand miles on the Q7. No manager has even talk to me about the issue. I have been in contact with Audi headquarters. If any othe costumers have had a greyed out MMI CONSOLE please respond on this form . It has been very painful for 9 months dealing with the issue, after you take care of your vehicle. I will glady answer any questions about this software that can't be fixed. Johnnie 916-475-9121 No manager at Neilo Audi has contacted me. They just send me to service advisors. 1/2 star

March 06, 2024

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Employee Rating

James French, Mark in the shop and Isaac in parts went above and beyond with my extensive car repair. More

by JARED POWERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James French , Mark in the shop.

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Mar 06, 2024

Niello Audi responded

Thank you for choosing Niello Audi. Your feedback and rating mean a lot to us. We're glad we were able to help, Jared, and we hope to see you again! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

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