Isaac Fernandez

Stay away from this group. I regret not going to frisco Hendricks. Worth the trip. Apparently add ons are mandatory per their general manager Ash. Even though the msrp said it I regret not going to frisco Hendricks. Worth the trip. Apparently add ons are mandatory per their general manager Ash. Even though the msrp said it was an option and even their contract and warranty states that they still added it to the outdoor price and said it is up to this branch to add or remove no inputs from customer who is buying this car. Calling and walking into the shop to remove the warranty and additions is like talking to a brick wall. Again if you want good service and no underhanded tactics your best dealer is with the frisco dealership. This is copied from another poster who echoes my sentiment, as I have went to the dealership twice, left a voicemail, and called several times to be sent to voicemail attempting to cancel the add on warranties for the 2024 crossport we purchased.This dishonesty at the finance department is unacceptable. Explain your add ons & ask if wanted, instead of stating they are included. Darryl the sales guy is a decent person, the sales manager was ok, though he tried to undervalue my trade by nearly 9k. Which they then claimed was due to damage, yet sold it less than 3 days later. There was not any exit setup from the dealership. We still have not received account set up notice from VW in the mail as promised. i had to call them for the account number to get logged in. We did not set up any VW app, and again, researched on our own to complete the promise. They sent the salesman Daryl off to a another walk up customer so i don't blame him. But not a good exit procedure. Had to come back and ask for floor mats again, was told they would be ordered. Ended up having another salesman go & removing from another vehicle. Carlos in finance needs to be retrained or let go. More

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Isaac Fernández provided a great experience by listening, understanding and delivering on what I wanted. I will do business again because of Isaac understanding and delivering on what I wanted. I will do business again because of Isaac More

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The dealership is nice overall. Isaac Fernandez is one of the great aspects of this location Isaac Fernandez is one of the great aspects of this location More

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Very helpful and listened to my needs and wants. Not high pressure sales at all. Everyone I came in contact with at the dealership was very nice. Not high pressure sales at all. Everyone I came in contact with at the dealership was very nice. More

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Isaac was so helpful and professional! He took the time to explain everything to me in detail. He made the buying process quick and easy. 5 stars! He took the time to explain everything to me in detail. He made the buying process quick and easy. 5 stars! More

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Isaac was very helpful and made my car buying experience a super positive one! He was quick with great suggestions of cars that fit my style perfectly. I am extremely happy with my purchase thanks to Isaac! a super positive one! He was quick with great suggestions of cars that fit my style perfectly. I am extremely happy with my purchase thanks to Isaac! More

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Buying my new car was a great process. Isaac listened to exactly what I wanted and was a true advocate for me to get the best deals that work for my situation. Thanks so much! Isaac listened to exactly what I wanted and was a true advocate for me to get the best deals that work for my situation. Thanks so much! More

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Isaac was very friendly and helpful. He was quick to know exactly what we were looking for. He was quick to know exactly what we were looking for. More

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Isaac was kind and helped make the car buying process easy! I would definitely recommend going through him for a smooth, knowledgeable experience. I love my new Tiguan! easy! I would definitely recommend going through him for a smooth, knowledgeable experience. I love my new Tiguan! More

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My experience with Isaac was wonderful! He explained everything clearly, and was very patient with the process. The process was diligent and I am so happy with my purchase. I would never ha He explained everything clearly, and was very patient with the process. The process was diligent and I am so happy with my purchase. I would never have been able to have such a smooth transition without Isaac. I highly recommend him! More

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