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Irma Jace
Irma Jace at Dana Ford Lincoln
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Irma Jace

Loaner Manager

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.7
154 Reviews

Languages Spoken

Albanian Albanian

4.7

154 Reviews

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154 Reviews of Irma Jace

March 05, 2025

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Employee Rating

What great service to come to your home and get an oil change. That makes it so easy to maintain your car. More

by VINCI666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Joseph Castera , Diana Latella

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Mar 06, 2025

Dana Ford Lincoln responded

We're delighted to hear that our home service was convenient for you! Thanks for sharing your experience and please don't hesitate to reach out the next time our Dana Ford team can be of assistance!

March 04, 2025

Dealership Rating
Employee Rating

Keep the good work up, good costumer service, nice clean facilities, maintenance personnel is amazing More

by m.carter125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diane Creazzo, Joseph Castera

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Mar 05, 2025

Dana Ford Lincoln responded

Thank you for the wonderful feedback! We're delighted to hear that our customer service and facilities at Dana Ford met your expectations. We'll continue striving to provide top-notch experiences for all our guests!

March 01, 2025

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Employee Rating

Great dealership, they always work with me on getting me the right price for my vehicle! More

by joey23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Daly, Mary Graffeo, Frank Sinatra

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Mar 03, 2025

Dana Ford Lincoln responded

Joey, thank you for trusting the Dana Ford team with your loyal business! It's a pleasure working with you and we look forward to doing so again next time!

February 20, 2025

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Employee Rating

I was greeted by John and he was very nice and took care of all that was needed gor my car. Great service. More

by ANNETTECALDAIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Joseph Castera , Diana Latella

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Feb 20, 2025

Dana Ford Lincoln responded

Annette, we're delighted to hear that John provided you with great service at Dana Ford. Thank you for sharing your experience!

February 17, 2025

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Employee Rating

The service tech was excellent. I would recommend Dana Ford to all my family and friends. More

by dmfrese55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Dana Ford Lincoln responded

We're glad you had an excellent experience with us at Dana Ford. We appreciate your recommendation and see you again! Safe travels!

February 09, 2025

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Employee Rating

Great service. . Thank you Time saver with oil change right in from of my home! More

by elianaescarria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Joseph Castera , Diana Latella

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Feb 10, 2025

Dana Ford Lincoln responded

Hi Eliana, we're glad our service saved you time, and we look forward to helping you again at Dana Ford. We look forward to serving you again! Have a great ride!

February 04, 2025

Dealership Rating
Employee Rating

Unfortunately, we have least cars from here for years and the fact that when there was issue with this car and they were very unwilling to help or accommodate the fact that I needed a car to get around was u More

by jkl71906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Joseph Castera , Diana Latella

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Feb 04, 2025

Dana Ford Lincoln responded

I'm sorry to hear about your recent experience. We strive to provide comprehensive support and assistance for all our customers, especially long-term ones such as yourself. Please reach out at your convenience so we can address the issue and find a solution together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

January 27, 2025

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Employee Rating

Professionally done but the wait much to long. Timing must improve!!! 2 Ho wait for maintenance is unacceptable. More

by jcm4eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer, Frank Sinatra, Ryan Peters, Collin Romer , Diane Creazzo, Lori Allotta, Jessica Barbaria, Joseph Castera , Diana Latella

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Jan 27, 2025

Dana Ford Lincoln responded

Thank you for your feedback on your recent visit to Dana Ford. We apologize for the long wait time and appreciate your patience; we'll work on improving our efficiency to better serve you in the future!

January 20, 2025

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Employee Rating

Colin did a great job all around! Actually everyone I came in contact with was very professional. All around great job More

by rfioresrrcf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Loaner dept did a great job

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Jan 20, 2025

Dana Ford Lincoln responded

Thank you for sharing your experience with us at Dana Ford! We're delighted to hear that Colin and the team provided professional service. We appreciate your feedback and look forward to serving you again in the future! Safe travels!

January 19, 2025

Dealership Rating
Employee Rating

The overall experience at the dealership was excellent . My contact setup of an appointment to pick up my Lincoln was excellent ! All parties were in contact with me More

by Big E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer , Diane Creazzo, Lori Allotta, Joseph Castera , Diana Latella

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Jan 23, 2025

Dana Ford Lincoln responded

We're delighted to hear that your experience at Dana Ford was excellent and well-coordinated! Thank you for sharing this feedback, and Safe travels in your Lincoln!

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