Iriam Diaz
Iriam Diaz at Big Star Cadillac

Iriam Diaz

Sales Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.9
167 Reviews
4.9

167 Reviews

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167 Reviews of Iriam Diaz

May 06, 2025

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Employee Rating

I live in Plano but Big Star Cadillac had a few demo's on their lot that had significant discounts so I made an appointment to drive down 4 hours to view and purchase one of the vehicles but when I got to More

by D.
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Lisa Velasco

May 07, 2025

Big Star Cadillac responded

Thank you for your business and for sharing your feedback. We sincerely apologize for the experience you described. We understand your frustration with the deviation from your initial purpose for visiting and the lack of focus on the vehicle's features during your test drive. This is not reflective of the customer experience we aim to provide, especially for a first-time Cadillac buyer. While we are pleased to hear that you are ultimately enjoying your new Cadillac, we regret that the purchasing process did not meet your expectations. We would appreciate the opportunity to understand more about your experience and take steps to improve our service. Feel free to contact me at your convenience with your best contact information. We look forward to providing you with a more satisfactory experience in the future. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

May 03, 2025

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They do great work and good customer service Z. Choudhry was very nice. Good work. More

by TLM42172
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
May 05, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

April 25, 2025

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I don’t even know where to start! Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did w More

by Emmanuel Ortiz
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton, Mario Paniagua

Apr 25, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

March 29, 2025

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The buying experience was good, helpful, knowledgeable, and met all of our needs. I would recommend the dealership to others. More

by IRAND14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Jason Ramsland

Mar 31, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 19, 2025

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Beautiful show room and very friendly staff. We felt very welcomed and appreciated. Very good experience. More

by M202SABO
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jan 20, 2025

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 02, 2024

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Charles Jackson, Keith, Iriam, Lisa and Kevin are so awesome. I appreciate them all. True definition of teamwork. Highly recommend Lisa and Jackson to all my friends and family for their next car purcha More

by jhadebrown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 02, 2024

Big Star Cadillac responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

November 29, 2024

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I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More

by VERONICAGARRETT44
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 02, 2024

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your expereince is being shared with the service team as part of our commitment to continuous improvement.

November 25, 2024

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Amazing Service. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. More

by FAISALMALIK61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2024

Big Star Cadillac responded

Thank you for your business and your review! We are truly humbled by your kind words.

November 20, 2024

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Employee Rating

Lisa was very helpful! She catered to everyone of my needs and made sure she gave me many options to choose from. The new general manager came by just to introduce himself, More

by Thomas Rivera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lisa Velasco

Nov 21, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

November 17, 2024

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Most amazing dealership in Houston. Every one is so helpful. They great you by name when I drive up. More

by BERNADETTE.SELLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Big Star Cadillac responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

Nov 18, 2024

BERNADETTE.SELLERS responded

You all are welcome and Amazing

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