Ira Jones

Truly every purchase experience at the Mercedes-Benz dealership of Cutler Bay is excellent and undoubtedly the finest and best in Miami, Florida. From the moment I walk in, I am always greeted by an exc dealership of Cutler Bay is excellent and undoubtedly the finest and best in Miami, Florida. From the moment I walk in, I am always greeted by an exceptional and highly professional team that go above and beyond to ensure my satisfaction. Ms. Janyll Henriquez, Mr. Ira Jones, and Mr. Hugo Sanchez demonstrate unparalleled expertise, attentiveness, and dedication throughout the entire process of purchasing my vehicles. Their attention to detail, transparency, and genuine care make me feel valued as a customer at every visit. They take the time to listen to my needs, guide me through my options, and ensure that every aspect of my purchase is seamless and enjoyable. Their knowledge of the vehicles and their commitment to delivering top-notch service are truly commendable. If you’re looking for a dealership that values its customers and provides exceptional service, this is the one. More

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I have a 2024 glc300 with mechanical issues , it’s been to the dealer 4 times and they haven’t fixed the issue, is a very safety concern and the dealer has not try to contact me to discuss more about what to the dealer 4 times and they haven’t fixed the issue, is a very safety concern and the dealer has not try to contact me to discuss more about what options do I have at this time but they don’t really care about it. I will not recommend this dealer or their products to anybody because they are very dishonest and I’m very disappointed with their service. More

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I want to take a moment to acknowledge Mr. Eric Kalias and Mercedes Benz of Cutler Bay. Mr. Kalias is a true gentleman and professional. Words cannot fully capture the character of this man. I Eric Kalias and Mercedes Benz of Cutler Bay. Mr. Kalias is a true gentleman and professional. Words cannot fully capture the character of this man. If you wish to be treated with respect, he is the one to go to. This dealership is dedicated to assisting and supporting its customers. Every person I interacted with greeted me with a smile. If you are considering a Mercedes Benz, I highly recommend going to Cutler Bay and asking for Eric Kalias - it's an easy decision. More

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Erik was very considerate and helpful. He made this process so easy. I’m a first time EV buyer. Erik was very knowledgeable. That was very reassuring. He makes himself available to assist He made this process so easy. I’m a first time EV buyer. Erik was very knowledgeable. That was very reassuring. He makes himself available to assist you with any questions you have anytime. I definitely recommend Erik! More

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I don't usually make posts like this, but in reality, just as we complain when things go wrong, we should also highlight the good experiences. This is my third purchase of a Mercedes Benz car from Merced just as we complain when things go wrong, we should also highlight the good experiences. This is my third purchase of a Mercedes Benz car from Mercedes Benz of Cutler Bay. The second experience was not as pleasant since the car I chose was unsuitable for my needs. I contacted the dealer's best salesperson, the most knowledgeable, professional, kind, and patient, Miss Janyll Henriquez, and she, together with the great team, made up of the general manager, Mr Luis Gutiérrez, the sales director Mr. Daniel Baster, the sales managers Mr. Oliver Ortiz and Mr. Ira Jones and the financing manager Mr. Albert Torres managed to leave the dealership with great satisfaction. Do not hesitate to visit Mercedes Benz of Cutler Bay when you want a Mercedes Benz car. I highly recommend it. No suelo hacer publicaciones como esta, pero en realidad, así como nos quejamos cuando las cosas van mal, también deberíamos destacar las buenas experiencias. Esta es mi tercera compra de un automóvil Mercedes Benz de Mercedes Benz de Cutler Bay. La segunda experiencia no fue tan placentera ya que el auto que elegí no se adaptaba a mis necesidades. Me comuniqué con la mejor vendedora del concesionario, la más conocedora, profesional, amable y paciente, la Srta. Janyll Henriquez, y ella, junto al gran equipo conformado por el gerente general Sr. Luis Gutiérrez, el director de ventas Sr. Daniel Baster, los gerentes de ventas Sr. Oliver Ortiz y Sr. Ira Jones y el gerente de finanzas Sr. Albert Torres logré salir del concesionario con gran satisfacción. Cuando desee un automóvil Mercedes Benz, no dude en visitar el concesionario Mercedes Benz de Cutler Bay. Los recomiendo altamente. More

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This is my fourth car I’ve purchased from Mercedes Cutler Bay. Laura was wonderful to work with a true professional . She very knowledgeable and most of all respectful of my time. Bay. Laura was wonderful to work with a true professional . She very knowledgeable and most of all respectful of my time. More

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Outstanding customer service! I have been a customer for over 10 years. I would not go to any other place! I have been a customer for over 10 years. I would not go to any other place! More

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I have been a customer for over 10 years. I would not go to any other place. My service department is amazing. Damian and Charlie Rodriguez always outstanding! They provide the best servi I would not go to any other place. My service department is amazing. Damian and Charlie Rodriguez always outstanding! They provide the best service! I honestly can't ask for better service!! Ira Jones, no longer in sales. WOW! I miss him! I had the best experiences him when I leased two cars with him. Boy, did he have patience with me. He is now a MANAGER. Look for him if you need any help in the sales area but don't take him to another dealer!!! He stays with us at MB! More

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Very helpful and friendly dealer. Although I already visited other dealers, I decided to buy from this dealer on the first day. Laura was the best. She made my experience very pleasan Although I already visited other dealers, I decided to buy from this dealer on the first day. Laura was the best. She made my experience very pleasant. Thank you. More

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Wow! You feel so welcome here, extremely professional and to the point. Janyll Henriquez Was my sales person and she went well above and beyond to meet a You feel so welcome here, extremely professional and to the point. Janyll Henriquez Was my sales person and she went well above and beyond to meet all my needs. Sales manager Oscar is an excellent person who is always willing to help. More

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