Inez Belbin | Page 2

This was the best experience at a car dealership I’ve had that I can remember in all my life . I’ve had other good experiences too at dealers, but this staff seems to be friendly, down to earth , & actually that I can remember in all my life . I’ve had other good experiences too at dealers, but this staff seems to be friendly, down to earth , & actually takes customer service more serious than what I’ve seen lately at many companies I interact with on hold for 3 hours at places etc , in these scary times especially ,with short staffing, everyone rushed , look right at you & not helping ever now . I truly appreciate when I meet kind individuals that know how to treat customers as I do in my career I show empathy & great customer service skills I am told . After being in 2 ER,s & fighting for my life ,with no empathy ,compassion,& gaslit, it was great to find help today when already stressed,tired, worried. I came in to the building for my tires light acting up. Willy corner cafe was awesome I can’t believe they have cafe in dealer, I was starving too from going to so many tests ! Jessie from Valet helped me so nice & helpful understanding as I drove in wrong way! William used car funny guy & great customer service helped me too !! Inez Belbin great service too !!! Thank all of you & I am definitely coming back & spreading the word about this exact location for Toyota ! Maybe even my next car I will buy here if I survive in this crazy hectic world ! Thank you so much for helping me out !! I truly appreciate kind people with what I’m going through now !!! I will be back for sure ,I will be telling the world on social media , my family, my friends , my coworkers at a big hospital too of my great experience, & I will be sharing my review even to strangers too !!!! Thank you for your dedication to keeping our society a safe & welcoming place when people like me need major support !! Stay safe & keep up what you’re doing being awesome in customer service !! Yvette D. L here from Western mass a thankful & grateful customer !! More

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Sunny and Victor at Toyota have consistently delivered top-notch service, making my recent purchase my ninth from them. Their expertise and customer-oriented approach have been instrumental in keeping me top-notch service, making my recent purchase my ninth from them. Their expertise and customer-oriented approach have been instrumental in keeping me loyal to Toyota for both personal and business vehicles. With each visit, I'm reminded of the exceptional quality and care that sets this dealership apart. Kudos to Sunny and Victor for making every interaction a pleasure. More

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I had an outstanding experience at Toyota, thanks to the exceptional efforts of Sunny and Victor. Sunny, the financial representative, displayed a high level of expertise and professionalism in guiding me t exceptional efforts of Sunny and Victor. Sunny, the financial representative, displayed a high level of expertise and professionalism in guiding me through the financial aspects of my purchase. He made sure I understood all the details and options available, making the process smooth and transparent. Victor, on the other hand, was a true gem as a salesperson. His in-depth knowledge about the vehicles and his friendly, customer-centric approach made me feel valued as a customer. He took the time to understand my needs and preferences, ensuring that I found the perfect car. Together, Sunny and Victor created a seamless and enjoyable car buying experience. Their dedication and commitment to customer satisfaction are truly commendable. I highly recommend Toyota, largely due to the exceptional service provided by these two outstanding individuals. This marks my ninth purchase from Toyota, a testament to the exceptional service and quality that keeps me coming back. Over the years, I've trusted Toyota for both personal and business vehicles, and each time Sunny and Victor have gone above and beyond to ensure a seamless and satisfying experience. Their professionalism and dedication have played a significant role in my continued loyalty to Toyota. With every purchase, I am reminded of the outstanding service that makes this dealership truly exceptional. More

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Excellent customer service and reliability of a vehicle! I love the hospitable vibe from Candace at the snack bar. She really is a winner 🏆 thanks to Inez also for her excellent service. I love the hospitable vibe from Candace at the snack bar. She really is a winner 🏆 thanks to Inez also for her excellent service. More

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I am utterly disappointed with the service department at this dealership, which is particularly disheartening considering how I initially purchased my car here and even referred friends to do the same. My 2 this dealership, which is particularly disheartening considering how I initially purchased my car here and even referred friends to do the same. My 2022 Sienna with 18000 miles developed a serious issue while I was driving – all the dashboard lights suddenly illuminated. Naturally concerned, I promptly brought it back to the dealership for assistance. The initial diagnosis was followed by a two-day wait for the required part to arrive, which is understandable. However, what ensued was a baffling display of neglect and incompetence. Despite the part's arrival, it languished uninstalled in my car for over a week. As someone who depends on my vehicle for my livelihood, this has caused me immense stress and frustration. It's been over a week now, and I'm still waiting for my car to be fixed. I used to hold this dealership in high regard, but this experience has irreversibly tarnished my perception. The blatant lack of urgency, communication, and respect for my time is truly disheartening. To think that I recommended this place to friends only deepens my disappointment. If you value your time, money, and sanity, I strongly advise against entrusting this service department with your vehicle. It's truly a letdown when a place you once trusted falls so far from grace. More

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I was extremely well treated and received my beautiful toyota cross in a timely manner 8 toyota cross in a timely manner 8 More

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Friendly and efficient service, relaxing atmosphere while waiting on your service. Appreciated the barista clerk offering something to drink while waiting. waiting on your service. Appreciated the barista clerk offering something to drink while waiting. More

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They got my service completed faster than expected, Eric and Inez were great, very kind and focused on their work. and Inez were great, very kind and focused on their work. More

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Excellent sales person in Joe Lawlor, excellent service dept. No complaints at all. Would recommend to anyone. dept. No complaints at all. Would recommend to anyone. More

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Sam gave fabulous customer service- he went far above and beyond expectation. And I have always received excellent service at the dealership. Thank you beyond expectation. And I have always received excellent service at the dealership. Thank you More

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